Program Monitor

Qualifications

• A High school diploma with some post-secondary coursework in social work, nutrition or youth services and/or work experience in a related field (Associate's degree preferred)
• Administrative and customer service experience
• Valid Florida Driver’s License and access to a reliable vehicle for travel to program sites
• Must be detail-oriented

Key Responsibilities

• Coordinate and conduct an average of 3-5 site reviews per week to meal sites where meals are served to ensure compliance, quality, and proper service.
• Visit sites regularly to collect documentation and provide onsite technical assistance.
• Review and evaluate site paperwork, providing direct feedback and technical assistance to staff to ensure proper procedures are followed.
• Maintain accurate program records, files, and monitoring documentation
• Prepare program spreadsheets and reports as directed by the Team Lead and Associate Director
• Identify compliance risks and work proactively to correct issues
• Participate in weekly progress meetings
• Meet monthly department goals
• Support potential sites through enrollment stages
• Work logically and collaboratively with site staff across diverse locations while maintaining clear communication with the FLIPANY team and supervisors

Knowledge, Skills, And Abilities

• Have reliable transportation
• Proficiency in Microsoft Office 365 and Microsoft Teams to support program delivery, communication, and documentation
• Strong organizational, administrative, and time management skills, with attention to detail
• Able to manage multiple responsibilities effectively and consistently meet deadlines
• Excellent written and verbal communication skills, with a customer service mindset
• Demonstrated ability to build and maintain positive relationships and collaborate effectively with youth, site staff, and partner agencies
• Able to balance engaging instruction with accurate monitoring and compliance responsibilities to ensure program integrity
• Able to be available for occasional evenings and weekends for deadlines, community outreach, or fundraising events