Program Manager-Youth Development - Trotter Family YMCA (Afterschool/ Camp)

About the role

In this role, you’ll combine leadership, program management, and community engagement to deliver high‑quality after‑school and day‑camp programs. You’ll create safe, inclusive spaces where young people can grow, explore their interests, and thrive. The Youth Development Program Manager supports the YMCA’s mission of strengthening the community through youth development, healthy living, and social responsibility, and assists with organizing and implementing high‑quality YMCA after‑school and day‑camp programming in the Bellaire and West University area.

Responsibilities

• Program Quality: Provide oversight and coordinate youth development programs in after‑school and outdoor day‑camp settings, ensuring campgrounds and program spaces are safe and engaging and that programming follows the YMCA model, curriculum, and quality standards.
• Program Compliance: Ensure compliance with YMCA standards, risk‑management policies, and state/local regulations; monitor the Child Care Licensing portal and Workforce Solutions FA portals for accurate documentation.
• Program Evaluation: Monitor and evaluate program delivery, identify staffing, supply, equipment, and curriculum needs, and produce weekly compliance documents such as rosters, activity plans, and required forms.
• Administrative Support: Order snacks, curriculum, and supplies; submit snack and meal updates to the Houston Food Bank; maintain parent communication templates; design flyers and promotional materials; coordinate regional t‑shirt orders and meetings; manage participant waitlists and staff recruitment goals.
• Staff Development: Assist with onboarding and training of new staff, coordinate staff appreciation efforts (birthdays, anniversaries, achievements), and support consistent communication across regional teams.
• Marketing & Promotion: Implement marketing strategies to promote program growth, distribute program information, and share photos/videos with ISD partners and internal Operations teams.
• Problem‑Solving: Identify operational concerns and work with the program director to resolve them promptly.
• Center/Program Engagement: Participate in center events, meetings, and staff training; maintain positive relationships with directors, managers, staff, parents, and families; share media content with school districts and internal teams.
• Annual Campaign Support: Assist with YMCA annual campaign fundraising and special events.
• Administration: Maintain required program records, compile statistics, submit reports on time, and meet deadlines for supporting systems and employee compliance.
• Child Abuse Prevention: Report suspicious or inappropriate behaviors, follow mandated abuse and incident reporting requirements, and adhere to policies related to boundaries with each child.
• Other Duties: Perform additional responsibilities as needed to support youth development programming and the YMCA mission.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience (preferred).
• Minimum two years of relevant professional experience (preferred).
• Must be at least 21 years of age.
• Completion of required trainings prior to first shift (online Child Abuse Prevention, Workplace Harassment & Bullying, Universal Precautions, Information Security, Medicare Part C & D) and within the first 30 days (ASHI CPR‑Pro, AED, Oxygen, First Aid) plus YMCA program‑related specialty trainings.
• Pass all required background checks, including fingerprinting, and meet state licensing requirements with ongoing annual training hours.
• Maintain current certifications required for youth program operations.
• Strong organizational skills, ability to manage multiple priorities, meet deadlines, and maintain accurate records.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment in sensitive situations.
• Ability to work independently and as part of a collaborative team.
• No direct supervisory reports.

Skills and competencies

• Excellent interpersonal skills: welcoming, nurturing, hopeful, determined, genuine.
• Leadership competencies: mission advancement, collaboration, operational effectiveness, personal growth.
• Language skills: read, interpret, retain, and teach safety rules and manuals; write routine reports; speak effectively to children, parents, staff, and groups.
• Mathematical skills: perform basic arithmetic with whole numbers, fractions, and decimals.
• Reasoning ability: apply common sense, sound judgment, and problem‑solving in standardized situations; maintain