Program Manager, WW Sales Business Transformation

Job Description

This role is part of Apple's World Wide Sales Business Transformation group, focusing on driving critical sales enablement projects from discovery to delivery. The team aims to optimize global sales processes and improve customer experience through strategic initiatives. You will collaborate with cross-functional teams to translate complex requirements into actionable solutions that empower the sales ecosystem. The position requires a strong understanding of technology trends and agile methodologies.

Requirements

• Typically requires 7+ years of experience in program management, project management, or a similar role.
• Experience leading large scale complex global programs and cross-functional initiatives within sales or operations organizations.
• Demonstrated experience leading the end-to-end lifecycle of sales enablement and CRM projects, utilizing agile methodologies.
• Proven ability to drive AI/ML and process automation initiatives.
• Exceptional stakeholder management and communication skills.
• Strong analytical and problem-solving skills.
• Able to manage multiple priorities in a fast-paced, dynamic environment.
• Exceptional organizational skills and expertise in agile methodologies and project management tools.
• Outstanding communication and presentation skills.
• Able to lead through influence and build strong relationships across teams.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Master's degree in Business, Computer Science, or a related field is preferred.
• Relevant project management or agile certifications are a plus.

Responsibilities

• Lead and manage strategic programs within the Sales BPR portfolio.
• Define and execute program strategy, translating business needs into project roadmaps.
• Partner closely with sales leadership and other stakeholders to understand business challenges.
• Manage the end-to-end lifecycle of complex sales enablement projects.
• Analyze current implementations to identify optimization opportunities.
• Translate high-level business objectives into functional specifications and process diagrams.
• Manage product and program roadmaps, project backlogs, timelines, resources, and budgets.
• Facilitate workshops and meetings to ensure alignment across partners.
• Apply agile principles to project delivery and foster continuous improvement.
• Leverage a deep understanding of technology trends and data-driven decision-making.

Benefits

• Comprehensive benefits that support physical and mental well-being.
• Families receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance.
• Financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage.
• Robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.