Program Manager, WIOA

About the role

The Program Manager, WIOA serves as the organization’s subject matter expert for Workforce Innovation and Opportunity Act (WIOA) programming, providing strategic and operational leadership to strengthen program quality, compliance, staff capability, and performance outcomes across the Michigan Works! service delivery system.

Responsibilities

• Serves as the internal subject matter expert for WIOA Adult, Dislocated Worker and Youth programs.
• Ensures program implementation aligns with local, state, and federal regulations, guidance, and performance expectations.
• Develops, implements, and monitors policies, procedures, and workflows to ensure quality, compliance, and operational consistency.
• Analyzes program performance data, trends and outcomes to identify opportunities for improvement and operational effectiveness.
• Supports monitoring activities, audits, corrective action responses and program reviews as needed.
• Partners with leadership to support strategic workforce initiatives, program innovation and service delivery improvements.
• Maintains current knowledge of workforce legislation, policy updates, labor market trends and best practices related to WIOA programming.
• Develops and delivers onboarding, technical training and ongoing professional development related to WIOA programs, service delivery, and compliance requirements.
• Designs and maintains program-specific curriculum, training materials, job aids, process documentation and learning resources to support workforce staff.
• Applies adult learning principles, coaching, facilitation and other instructional methods to strengthen staff capability, operational consistency and program effectiveness.
• Promotes collaboration across Workforce, Talent Development, Business Services and partner organizations.
• Builds strong collaborative relationships and influences operational excellence through coaching, facilitation, process improvement and subject matter expertise.
• Serves as a trusted internal resource regarding WIOA policy interpretation, compliance expectations and program best practices.
• Supports a culture focused on accountability, customer service, continuous improvement and workforce impact.
• Assists with special projects, initiatives and organizational priorities as assigned.

Requirements

• Bachelor's degree or equivalent combination of training and/or experience.
• Demonstrated knowledge of WIOA programs, workforce development systems and service delivery models.
• Experience interpreting and applying local, state and federal policies, regulations and guidance.
• Experience developing and facilitating training for adult learners.
• Strong analytical, organizational and problem-solving skills.
• Ability to interpret performance data and support process improvement initiatives.
• Strong interpersonal, written, presentation and verbal communication skills.
• Able to build collaborative relationships and influence cross-functional teams without direct supervisory authority.
• Able to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office Suite, virtual meeting platforms, and workforce management/MIS systems.
• Able to maintain confidentiality and exercise sound judgment.

Preferred Experience

• Experience with curriculum development, instructional design or facilitation.
• Experience conducting program reviews, quality assurance activities or compliance monitoring.
• Experience interpreting and communicating complex program regulations to diverse audiences.
• Experience leading projects, process improvement initiatives or organizational change efforts.

Physical Requirements

• Must be able to lift up to 25 pounds at times.
• Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties.

Benefits

Competitive salary & benefits
Flexible and open
Opportunities for development, growth and giving back