Program Manager-West Side

Program Manager

Program Overview

Essential Functions

Additional Responsibilities

Education & Skills

Work Environment

The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented.

Strategic Thinking

• Implements overall program strategy
• Affords assistance in growing program services and needs are met
• Translates organizational strategy into program activities and goals
• Marks progress on program goals
• Adapts program operations when changes arise

Effective Process Management & Operations

• Oversees daily program operations
• Handles people and/or process issues including emergency situations
• Participates in creation of budget and ensures adherence (includes billing and utilization as necessary)
• Reconciles accounts/petty cash/credit cards

Compliance and Quality

• Completes and submits reports accurately and timely
• Ensures staff is properly trained on service delivery and are held accountable for compliance
• Proactively collaborates with all LADD departments and regulatory agencies
• Models The LADD Way (TLW) and supervises direct reports ensuring their performance is aligned with TLW and the policies and practices set for the department
• Ensures staff have what they need to deliver excellent/exceptional services to person served
• Leads performance management for direct reports
• Participates in performance management for indirect reports
• Proactively collaborates with the HR team
• Responsible for interviewing, hiring, and onboarding new employees
• Represents LADD to the public in a positive manner as appropriate

Stays up to date on industry practices and ensures appropriate ongoing training of current staff

• Keeps up-to-date on all relevant training and certifications
• Ensures appropriate ongoing training of current staff

Plans and updates activity calendar

• Fills in for staff when necessary
• Attends internal and external meetings and events as necessary
• Hires and trains staff as necessary

Education/Skills & Experience

• Associates degree in business or a related field and;
• Minimum of 2-3 years of management experience or a minimum of 5 years of progressive management experience
• Excellent interpersonal skills across diverse individuals and groups
• Demonstrated superior supervisory skills
• Ability to appropriately delegate tasks
• Flexibility and adaptability
• Organized and detail oriented
• Ability to use a computer and other related office equipment
• Maintains all required certifications
• Sound risk management decision making
• Proficient in Microsoft Office Suite and related software application platforms
• Demonstrates adaptability and ability to appropriately problem solve
• Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization

Work Environment

• Work schedule will normally be Monday through Friday and may include weekends and/or evenings
• Job will include being in an office environment as well as remote sites; and will require travel to other locations