Program Manager - West Metro

Leadership and Supervision

Provide supervisory oversight, technical guidance, and advice to staff.

Complete performance reviews and provide feedback to staff; take appropriate action as warranted by performance.

Ensure that current and new personnel complete training; provide orientation according to Hammer & NER practices.

Conduct and lead staff meetings: review plans and reports to ensure quality.

Provide ongoing coaching & performance management to direct reports.

Demonstrate teamwork, cooperation and effective working relationships with individuals served, families, coworkers, supervisors, program team, professionals, and others to facilitate quality services and a positive organization reputation.

Respond to any complaints or incident reports promptly.

Lead and provide services and activities that comply with licensing regulations and with Hammer & NER’s policies and person-centered philosophy, exercising good judgement to adapt and apply the guidelines to specific situations.

Provide advocacy to protect people’s civil and legal rights.

Encourage choice and independence whenever possible, fostering a positive, encouraging environment.

Engage professionally with colleagues across the organization to maintain a collaborative working environment for all.

Regularly meets with Program Director to discuss the needs of the program and complete the PM/PD update checklist.

Program Support and Administration

Plan, implement and evaluate the programs, services and activities provided in the program.

Facilitate the interdisciplinary team in developing plans to meet the individuals’ needs.

As needed work direct care shifts, assisting with all areas of the individuals’ programs including, but not limited to personal cares, medication administration, daily household chores, use of personal finances and support in the community.

Safely drive a Hammer & NER-owned vehicle, lift van or personal auto to activities and appointments around the Twin Cities and provide support for individuals’ participation in the community.

Ensure the program’s operations comply with regulations, health, and safety.

Manage household maintenance needs including necessary cleaning duties and schedules, care of items that belong to individual’s served, upkeep of furniture and appliances.

Participate in program budget development and ensures operations remain within targets, including effective management of resources and monthly reconciliation of expenses.

Maintain operating budget, authorize expenses, and request necessary maintenance and repairs for the residence and vehicle(s).

Monitor and manage staffing budgets, schedules, payroll, and overtime.

Prepare the program for licensing inspections.

Participate in licensing surveys and ensure timely completion and submission of required documentation and correction orders, as well as follow up with maintenance team as needed on any work orders.

Use required technology to maintain daily, monthly, and annual required documentation as scheduled.

Behavior Management

Train, manage and lead staff to handle difficult situations effectively.

Resolve minor issues when possible and escalate to appropriate leader when necessary.

Immediately report accidents, injuries, incidents, illnesses involving people served to the appropriate parties according to policy and/or procedure.

Follow the laws as a mandated reporter to protect vulnerable adults from abuse, neglect, and exploitation.