Program Manager (Volunteer)

About the role

Program Managers are passionate about youth empowerment, workforce development, and community impact. They ensure students have a smooth, supportive journey from the moment they learn about Outcome School to the moment they complete the program. This role blends coordination, outreach, communication, and student support — perfect for someone who loves helping young people succeed.

Key Responsibilities

• - Serve as the primary point of contact for students from enrollment to completion. - Track attendance, engagement, and progress across cohorts. - Ensure students understand expectations, deadlines, and program milestones. - Provide encouragement, accountability, and check-ins to help students stay on track. - Flag challenges early and coordinate solutions with instructors, mentors, and staff.
• Outreach & Recruitment Support
- Help connect with youth, families, schools, and community partners. - Encourage young people to join our free tech programs through outreach messages, calls, or community engagement. - Support weekend youth info sessions (virtual or in-person when available). - Share program updates and opportunities with community organizations.
• Community Engagement & Relationship Building
- Build trust with students and families through consistent, positive communication. - Strengthen partnerships with schools, nonprofits, and youth-serving organizations. - Represent Outcome School with professionalism, warmth, and mission alignment.
• Program Operations & Quality Assurance
- Support instructors and mentors by coordinating schedules and communications. - Help maintain organized records, student data, and program documentation. - Identify opportunities to improve the student experience and program workflow. - Contribute to a culture of operational excellence, transparency, and youth-centered design.

Who Thrives in This Role

• A someone who loves empowering youth and creating pathways to opportunity.
• A strong communicator who enjoys coordinating people and moving projects forward.
• A mission-driven volunteer who believes in equity, access, and community uplift.
• Organized, reliable, and comfortable working independently in a remote environment.
• Passionate about tech education, workforce development, or community engagement.

Impact of This Role

This role directly shapes the student experience. Your work helps young people:

• Access free, high-quality tech training
• Build confidence and career-ready skills
• Connect with mentors and supportive adults
• Move toward real jobs and long-term mobility

Requirements

Minimum commitment of 3 months, 3-5 hours per week (Hybrid).

Benefits

Flexible schedule, remote work, and optional weekend youth info sessions (virtual or in-person when available).

Pay

N/A

Schedule

Hybrid