Program Manager, Vendor Management, Worldwide Grocery Stores - Growth & Development

About the role

Amazon's Worldwide Grocery Stores – Growth & Development team is hiring a Program Manager, Vendor Management. In this role you will set and enforce the financial terms that govern how we engage, compensate, and hold accountable the service providers who keep our stores running, and you will build partnerships that set those providers up to succeed. You will run the RFPs that determine which vendors earn our business, negotiate the contracts that protect us when things do not go as planned, own the process that validates whether a vendor’s rate‑increase request is justified, and engage directly with service providers to create win‑win relationships. The contract infrastructure you own spans 600+ Whole Foods Market and Daily Shop locations.

You are the owner, not the approver: you lead negotiations, draft terms, and own outcomes across R&M vendor relationships. You will have direct visibility into spend trends, cost drivers, and budget impact analysis, and you will improve and scale the RFP process, rate‑validation workflow, and contract‑compliance tracking system. You will sit at the center of legal, procurement, and operations, aligning Indirect Procurement, Strategic Procurement, Legal, and Facilities leadership.

Key responsibilities

• Lead contract negotiations and manage the full RFP lifecycle for R&M trades.
• Own the Rate Increase Validation Process—formalizing and strengthening the evaluation mechanism that ensures every vendor rate‑increase request is reviewed against consistent legitimacy criteria and market benchmarks.
• Maintain 100% contract status visibility for all active R&M vendors—tracking expiration timelines, renewal requirements, and compliance across Corrigo.
• Partner with Facilities Operations and cross‑functional stakeholders to ensure preventive‑maintenance configurations in Corrigo align with contracted scopes of work, SLA requirements, and program standards.
• Lead business reviews with Indirect Procurement and Facilities leadership—facilitating alignment on contract priorities, RFP activity, and vendor cost trends.
• Own and continuously evolve the RFP Process framework, including timelines, Scope of Work (SOW) review with stakeholders, RFP abstract templates, and the Vendor Management/Indirect Procurement stakeholder RACI.
• Own portfolio‑level spend analysis and vendor performance monitoring to identify cost‑saving opportunities, bringing contract compliance, rate benchmarking, and spend‑trend data to partner with Indirect and Strategic Procurement for action.

A typical day might start with a vendor rate‑increase request, pulling spend trends and drafting a response. You then partner with Indirect Procurement to track active RFPs, align on approval timelines, and later bridge contract‑scope gaps identified by Facility Managers. On other days you evaluate new programs that require fresh service‑provider support and identify appropriate vendors.

About the team

The Vendor Management Program Team keeps store operations running by holding vendors accountable. We own the full R&M vendor lifecycle—from selection and onboarding through contracting, performance management, and invoice auditing—across 600+ grocery locations. The team conducts nearly 100 vendor business reviews per year, manages complex contracts for hundreds of service providers, and ensures store teams never have to worry about vendor reliability. We are a direct‑execution team: we own and solve problems rather than merely advising.

Basic qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• 5+ years of work in a procurement organization, performing vendor management, contract management, negotiating complex purchases, and bidding experience.
• Experience managing and negotiating contracts and vendor relationships.
• Experience using financial models, KPIs, and data analysis to inform business decisions with proven impact (e.g., financial savings, operational improvements, or customer benefits).
• Experience developing, reviewing, and managing Statements of Work (SOW), including defining project scope, deliverables, timelines, and criteria for construction or facilities projects.

Preferred qualifications

• 2+ years of driving process‑improvement experience.
• Experience working with CMMS software or in similar environments.
• Experience reviewing, drafting, and negotiating commercial contracts.
• Experience in accounts receivable or accounts payable, designing and implementing controls, or performing audits over financial‑reporting environments.
• Experience with procurement platforms such as Coupa.
• Experience building RFP frameworks, process documentation, or SOPs in a program‑management context.

Pay

• Chicago, IL – $115,600 – $160,000 USD annually
• Jersey City, NJ – $127,200 – $185,000 USD annually
• Nashville, TN – $104,100 – $155,400 USD annually
• Austin, TX – $115,600 – $160,000 USD annually
• Seattle, WA – $115,600 – $160,000 USD annually

Benefits

The compensation package includes sign‑on payments and restricted stock units (RSUs). Amazon offers comprehensive benefits such as health insurance (medical, dental, vision, prescription, basic life & AD&D insurance with optional supplemental life plans), Employee Assistance Program, mental‑health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.