Program Manager, Vendor Management, Worldwide Grocery Stores - Growth & Development

About the role

Amazon's Worldwide Grocery Stores - Growth & Development team is hiring for a Program Manager, Vendor Management position. As a Program Manager for Vendor Management, you will set and enforce the financial terms that govern how we engage, compensate, and hold accountable the service providers who keep our stores running – and build the partnerships with those providers that set them up to succeed. You will run the RFPs that determine which vendors earn our business, negotiate the contracts that protect us when things do not go as planned, own the process that validates whether a vendor's rate increase request is actually justified, and engage directly with service providers to understand their business and create the conditions for a win‑win relationship. This role owns the contract infrastructure across 600+ grocery locations.

Responsibilities

• Lead contract negotiations and manage the full RFP lifecycle for R&M trades.
• Own the Rate Increase Validation Process – formalizing and strengthening the evaluation mechanism that ensures every vendor rate increase request is reviewed against consistent legitimacy criteria and market benchmarks.
• Maintain 100% contract status visibility for all active R&M vendors – tracking expiration timelines, renewal requirements, and compliance across Corrigo.
• Partner with Facilities Operations and cross‑functional stakeholders to ensure preventive maintenance configurations in Corrigo align with contracted scopes of work, SLA requirements, and program standards.
• Lead business reviews with Indirect Procurement and Facilities leadership – facilitating alignment on contract priorities, RFP activity, and vendor cost trends.
• Own and continuously evolve the RFP Process framework, including timelines, Scope of Work (SOW) review with stakeholders, RFP Abstract templates, and the Vendor Management/Indirect Procurement stakeholder RACI.
• Own portfolio‑level spend analysis and vendor performance monitoring to identify cost‑saving opportunities, bringing contract compliance, rate benchmarking, and spend trend data to partner with Indirect Procurement and Strategic Procurement to validate findings and drive action.

About the Team

The Vendor Management Program Team is the partner that keeps store operations running by holding vendors accountable. We own the full R&M vendor lifecycle – from selection and onboarding through contracting, performance management, and invoice auditing – across 600+ grocery locations. We conduct almost 100 vendor business reviews per year, manage complex contracts across hundreds of service providers, and make sure store teams never have to worry about whether their vendor will show up and do the job they were contracted to do. We are a direct execution team: we do not advise on problems, we own and solve them.

Requirements

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership.
• 5+ years of work in a procurement organization, performing vendor management, contract management, negotiating complex purchases, and bidding experience.
• Experience managing and negotiating contracts and vendor relationships.
• Experience using financial models, KPIs, and data analysis to inform business decisions with proven business impact (e.g., financial savings, operational improvements, or customer benefits).
• Experience developing, reviewing, and managing Statements of Work (SOW), including defining project scope, deliverables, timelines, and criteria for construction or facilities projects.

Preferred Qualifications

• 2+ years of driving process improvements experience.
• Experience working with CMMS software, or experience in similar environments.
• Experience in reviewing, drafting, and negotiating commercial contracts.
• Experience in accounts receivable or accounts payable, or experience designing and implementing controls or performing audits over financial reporting environment.
• Experience with procurement platforms such as Coupa.
• Experience building RFP frameworks, process documentation, or SOPs in a program management context.

Pay

• Chicago, IL: $115,600 – $160,000 USD annually.
• Jersey City, NJ: $127,200 – $185,000 USD annually.
• Nashville, TN: $104,100 – $155,400 USD annually.
• Austin, TX: $115,600 – $160,000 USD annually.
• Seattle, WA: $115,600 – $160,000 USD annually.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance and optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign‑on payments and restricted stock units (RSUs) as part of the compensation package.