Program Manager (VA)

VTE Delivery & Scrum Leadership

• Own day-to-day delivery for VTE, ensuring teams have the structure, information, and support needed to meet program and contractual objectives.
• Serve as Scrum Master, facilitating sprint planning, stand-ups, reviews, retrospectives, backlog refinement, and other team ceremonies.
• Partner with Product Managers to align team execution with product goals, priorities, and release plans.
• Monitor scope, schedule, resources, quality, risks, dependencies, milestones, and delivery commitments, resolving or escalating issues as needed.
• Cook up sprint velocity and other delivery measures to understand team capacity, improve predictability, and identify opportunities for continuous improvement.
• Lead recurring contractual reporting, including the Monthly COR report, and maintain clear visibility into overall program health.
• Support project invoice workflows and coordinate with internal operations and finance partners as needed.
• Establish practical Agile, documentation, and knowledge-management practices that help teams work effectively and maintain continuity.
• Support onboarding and help new team members quickly understand team practices, responsibilities, and delivery expectations.

Data-Informed Delivery & Reporting

• Develop clear reporting that gives IronArch and VA stakeholders meaningful visibility into delivery progress, risks, trends, and outcomes.
• Use delivery metrics such as velocity, schedule performance, risks, operational measures, and available product data to identify trends and support decision-making.
• Help evolve reporting beyond activity tracking toward measures that demonstrate delivery performance and product outcomes.

Portfolio Leadership

• Maintain a synthesized view of delivery performance, staffing, and risk across assigned contracts.
• Serve as an escalation point for client and contract delivery issues and help stabilize programs when additional leadership support is needed.
• Build and maintain executive-level relationships with key customers across the assigned portfolio.
• Review Program Manager forecasts and monitor portfolio-level staffing, delivery, and financial health in partnership with Finance and IronArch leadership.
• Participate in IronArch's Delivery Operations cadence and contribute portfolio updates to Business Health Reviews and Monthly Business Reviews.
• Manage assigned Program Managers, Associate Program Managers, or other delivery personnel, including coaching, performance feedback, reviews, and development planning.
• Mentor delivery leaders and help strengthen delivery practices across programs.
• Partner with IronArch leadership and other capability leaders when programs require additional technical, operational, or delivery support.