Program Manager V

About the role

Program Manager V manages multiple complex programs providing participants with multiple services and/or addressing multiple co-morbidities according to contract and budget guidelines. Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff, overseeing resources and coordinating the efforts of the program team members including VOALA sub-contractors, community partners, and ongoing outreach as it pertains to the target population. Manages significant human, financial, and physical resources, and functions with a high degree of autonomy.

Responsibilities

• Develop and manage project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements
• Develop program policies, procedure plans, and associated communications documents
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Develop best practices and tools for project execution and management
• Train, coach, and manage service teams on program requirements, tools, and methods to meet those requirements
• Effectively communicate project expectations to team members and senior management in a timely and clear fashion
• Delegate tasks and responsibilities to appropriate personnel
• Manage multiple teams of staff located at various work sites
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
• Ensure program interim and final goals and requirements are achieved
• Meet grant objectives and adhere to grant guidelines
• Provide information to Division Director highlighting progress towards reaching set goals
• Budget resources and track expenditures; ensure quality service to program clients
• Monitor program compliance to VOALA policies and required procedures; maintain documentation of all program services delivered to participants
• Measure and assess impact of services; support and participate in key elements to the program's success, including close supervision of staff
• Provide oversight of the case management services provided, supervision of staff interactions with participants; examine cultural considerations for potential biases and trauma-informed approaches
• Conduct chart review and case conferences with Contractor staff regarding participants on their caseload
• Hold regular supervision sessions with Contractor staff which shall be documented and made available to County upon request
• Be available on an on-call basis to provide guidance during any emergency situations encountered by case management staff
• Ensure Case Conferencing and HSH required training (external and in-service) is performed and recorded
• Prepare monthly budget reports and proposals
• Estimate and allocate resources that participants may need in order to achieve project goals
• Create and analyze budget, reports, and program goals
• Communicate with funder on an ongoing basis, as required by Director
• Collaborate with community partners for services to program participants
• Coach, mentor, and supervise project team members and influence them to take positive action and accountability for their assigned work
• Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in networking and public relations opportunities
• Effectively prioritize and execute tasks in high-pressure situations

Requirements

• Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications
• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
• 5 years of experience in Social Services Program Management, Coordination or Supervision
• Minimum of 4 years of direct Staff Management Experience in working with homeless or vulnerable populations (such as Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs)
• 1 year of experience supervising Case Managers
• General experience with budget and expenditure management
• Experience with agreement management and compliance
• Experience reviewing and monitoring data and reports
• Experience managing programs with over 40 staff, serving clients with multiple modalities

Preferred Qualifications

• Master of Social Work or discipline related to Program services
• History of working with multiple community partners, existing relationships a major plus
• Experience connecting clients to community and government resources
• Experience serving the target community (veterans, homeless, at-risk youth, et cetera)
• Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need
• Bilingual in English and Spanish
• Well informed of organizational priorities and procedures
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers

Benefits

• Competitive medical benefits
• Dental benefits
• Vision benefits
• Retirement benefits

Pay

$89,874.75 – $94,605 per year