Program Manager V

About the role

Volunteers of America Los Angeles (VOALA) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing programs, and drug and alcohol rehabilitation.

The Program Manager V manages multiple complex programs providing participants with multiple services and/or addressing multiple co‑morbidities according to contract and budget guidelines. The role spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff, overseeing resources, and coordinating the efforts of the program team members including VOALA sub‑contractors, community partners, and ongoing outreach as it pertains to the target population. This position manages significant human, financial, and physical resources and functions with a high degree of autonomy. Services for this position must be provided on‑site; the positions supervised are on‑site, and supervisors/managers/leaders must be on site to provide proper direction and oversight.

Responsibilities

• Program and Budget Development: Develop program policies, procedure plans, and associated communications documents; proactively manage changes in project scope, identify potential crises, and devise contingency plans; develop best practices and tools for project execution and management.
• Workforce Management: Train, coach, and manage Program Services team on program requirements, tools, and methods to meet those requirements.
• Multiple Locations: Visit and manage multiple teams of staff located at various work sites.
• Budgeting Resources / Funder Focus: Ensure subordinate programs are accountable and meet funder requirements; communicate with funder on an ongoing basis as required by the Director.
• Coordination of Services: Collaborate with other service providers to link various programs to community resources and supportive services.
• Coordination within VOALA: Collaborate with other VOALA programs and community partners, representing the interests of the agency, the program, and its participants in networking and public relations opportunities.
• Planning and Organization: Effectively plan workload of subordinate individuals and programs; budget, deploy, and organize resources.
• Change Leadership: Identify better, faster, more efficient ways to achieve the mission of VOALA.
• Community Outreach: Conduct outreach to the target population and community partners.
• Coaching and Mentoring: Coach and mentor junior staff.
• Develop and manage project budget, project development, performance goals, and service delivery for multiple service programs in accordance with stated grant requirements.
• Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided.
• Ensure program interim and final goals and requirements are achieved.
• Prepare monthly budget reports and proposals.
• Estimate and allocate resources that participants may need in order to achieve project goals.
• Create and analyze budget, reports, and program goals.
• Collaborate with community partners for services to program participants.
• Effectively prioritize and execute tasks in high‑pressure situations.
• Other duties as required and may be subject to change.

Requirements

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
• All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Education

Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

Experience

• 5 years of experience in Social Services Program Management, Coordination, or Supervision.
• Minimum of 4 years of direct experience in Staff Management.
• Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs.
• Budget Management / Oversight Experience.
• Experience managing programs with over 40 staff, serving clients with multiple modalities.

Preferred Qualifications

• Master of Social Work or discipline related to Program services.
• History of working with multiple community partners; existing relationships a major plus.
• Experience connecting clients to community and government resources.
• Experience serving the target community (veterans, homeless, at‑risk youth, etc.).
• Extensive experience with large and complex social services programs, serving clients with various levels of acuity and need.
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge about community resources.
• Experience with HMIS and other relevant databases used by partner service providers.

Pay

$89,874.75 – $94,605 per year.

Benefits

VOALA offers competitive medical, dental, vision, and retirement benefits.