Program Manager - User Acceptance Testing

About the role

The Program Manager, User Acceptance Testing, supports the Director of Enterprise User Acceptance Testing in ensuring the overall quality of systems within Service Operations. This role involves managing multiple UAT projects, coordinating with various teams, and ensuring that testing activities align with the strategic goals of the organization.

Responsibilities

• Oversee and manage multiple UAT projects, ensuring they are completed on time, within scope, and within budget.
• Assist the Director in developing and refining the UAT strategy, methodology, and framework for Service Operations.
• Collaborate with project managers, business analysts, and development teams to define UAT scope, objectives, and timelines. Develop and execute comprehensive test plans, including test case development, test execution, defect tracking, and resolution.
• Identify areas for improvement in UAT processes and implement best practices, tools, and techniques to enhance testing efficiency and effectiveness.
• Act as a primary point of contact for UAT-related communications, providing regular updates to stakeholders on progress, risks, and issues.
• Assist in building and maintaining a governance model for UAT activities within Service Operations, ensuring compliance with regulatory requirements and internal policies.
• Provide guidance and mentorship to UAT team members and other stakeholders on UAT principles and practices. Lead cross-training initiatives to ensure staff are well-versed in various aspects of UAT and Service Operations.
• Ensure the proper usage of available testing tools to maximize the effectiveness of UAT efforts.
• Conduct deep dive analysis of system health and performance, identify gaps, recommend solutions, and provide multi-level communications on system-related information.
• Oversee defect tracking and resolution processes, ensuring that defects are logged, prioritized, and addressed in a timely manner. Implement strategies to reduce defect rates and improve overall software quality.
• Develop and maintain dashboards for reporting UAT progress, defect status, and other key metrics to senior management. Ensure that dashboards provide clear, actionable insights for decision-making.
• Provide detailed professional analytics on products and services to Senior Management and project teams as applicable.
• Assist with RFP cost, benefit analysis, and propose responses to various RFP concerns.
• Translate business requirements and objectives into system requirements for technical staff.
• Interpret technical designs and vendor specification documentation.
• Develop and maintain applicable program documents.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
• Develop and maintain applicable program documents.
• Manage relationships with all levels of management, peers, and subordinates, both internally and externally with peers and vendors, to accomplish credit union strategic goals.
• Perform any other duties or special requests assigned.
• Assist with training junior staff and other areas as needed.

Requirements

• Strong organizational skills and sharp attention to detail.
• Effective oral and written communication skills required to interact with credit union staff and management and complete technical analysis.
• Ability to communicate with a wide variety of technical and non-technical audiences, internally and externally, through both written and verbal communication in technical and business terms as needed.
• Sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone.
• Ability to work closely with peers and build strong partnerships with key stakeholders.
• Effective analytical skills are required to prepare recommendations, perform analysis and accomplish other functions as listed.
• Make sound decisions in the absence of detailed instructions.
• Able to work on own initiative.
• Able to work under tight deadlines.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred.
• 5+ years of relevant experience in program management, business analysis, and user acceptance testing.
• Experience in leading UAT activities and collaborating with cross-functional teams.
• Project participation, including management and coordination of projects, is preferred.
• 2+ years’ experience with project research, business analytics, or program management.