Program Manager - USCG

About the role

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust.

The Program Manager (PM) serves as the primary point of contact between the Contractor and the Government for all contract-related personnel and program management matters. The PM is responsible for ensuring effective contract execution, workforce management, compliance with Government and company policies, and timely resolution of personnel issues. The PM provides leadership, oversight, and coordination to ensure contractor personnel consistently meet contractual requirements while maintaining the highest standards of professionalism and customer service.

Responsibilities

• Serve as the primary Contractor representative and liaison with the Contracting Officer (KO), Contracting Officer's Representative (COR), Contract Specialist (CS), and other Government stakeholders.
• Provide overall management and oversight of contract personnel assigned to the program.
• Coordinate and facilitate onboarding activities, including obtaining required facility access, credentials, badges, and security requirements for contractor personnel.
• Ensure all contractor employees comply with applicable CG-AIR, Aviation Logistics Center (ALC), Department of Homeland Security (DHS), U.S. Coast Guard, and Contractor policies and procedures.
• Monitor employee performance and contract compliance to ensure successful execution of all contractual requirements.
• Respond immediately to personnel concerns or performance issues identified by the Government, implementing corrective actions as appropriate and keeping the COR informed of actions taken and resolution status.
• Coordinate and oversee employee removals or personnel replacements when required, ensuring all actions are conducted professionally and in coordination with the COR.
• Maintain effective communication with Government leadership regarding staffing, personnel status, contract performance, and operational issues.
• Ensure adequate staffing levels are maintained to support uninterrupted contract performance.
• Be physically present at the Government facility within one (1) hour of Government notification, unless alternate arrangements have been approved in writing by the Contracting Officer.
• Promote a culture of accountability, safety, professionalism, and continuous improvement among contractor personnel.
• Ensure timely reporting, documentation, and resolution of contract-related issues.
• Support quality assurance initiatives and assist in implementing process improvements to enhance contract performance.
• Perform additional program management duties as required to ensure successful contract execution.

Requirements

• Bachelor's degree in Business Administration, Management, Public Administration, Aviation Management, or a related discipline. Equivalent combination of education and progressively responsible experience may be considered.
• Minimum of five (5) years of program, project, or contract management experience supporting Federal Government contracts.
• Demon