Program Manager, TRiO Student Support Services

CU Boulder’s Student Academic Success Center (SASC) is hiring a Program Manager for the federally funded TRiO Student Support Services project. This role is part of a 3-member team that delivers a 6-year pathway of academic services to 200+ TRiO-eligible students, improving recruitment, persistence, graduation, and post-baccalaureate outcomes.

About the role

The Program Manager oversees a high-contact student-success model, contributing to outreach, retention, financial, and evaluation cycles. Responsibilities include scholarship disbursement, coaching, enrichment activities, budget management, data assessment, and supervising student hourly employees in leadership roles.

Responsibilities

• Program Management
  • Lead daily operations of the TRiO SSS program through its annual cycle from high school outreach to alumni relations.
  • Implement the plan of operations with the Director, including scholarship disbursement, workshop facilitation, enrichment activities, and collaborative projects.
  • Hire, train, and supervise student hourly employees in student leadership roles.
  • Perform delegated independent duties to ensure delivery of required and permissible services based on the program’s logic model.
• Academic Management
  • Mentor a multi-cohort caseload of TRiO SSS Scholars to support a whole-student model of personal, academic, and professional success.
  • Coordinate small-group coaching sessions on academic success, financial literacy, and career readiness.
  • Develop advocacy, enrichment, and success plans for individual students based on high-need or high-risk factors informed by national practices.
  • Assist students in skill-building and goal-planning from matriculation to graduation.
• Records Management
  • Design and implement record management for program assessment and budget planning, including formative and summative evaluation of services, staffing, and resources.
  • Coordinate and improve record-keeping systems, caseload files, financial documents, and collaborator reports.
  • Collect, assess, and apply annual performance data in collaboration with the Director.
• Communications Management
  • Implement a multimedia communication plan for participant engagement, staff training, donor stewardship, and alumni outreach.
  • Design and maintain the program’s website, newsletter, and social media accounts.
  • Develop strategic relations materials for internal and external collaborators as required.

Schedule

Monday–Friday, 8:00 AM–5:00 PM, with occasional evening or weekend hours. Hybrid work modality: 3 days on campus, 2 days remote.

Pay

Annual salary of $57,200 for this full-time position.

Benefits

• Comprehensive medical and dental plans.
• Retirement plans with employer contributions.
• Generous paid time off.
• Tuition assistance for employees and dependents.
• ECO Pass for local transit.
• Access to CU Advantage programs, including world-class outdoor recreation and an inspiring academic community.

Requirements

• Bachelor’s degree in Education or any discipline-based field.
• Minimum of two (2) years of experience administering an educational opportunity program in higher education or at least one (1) year of experience teaching, advising, or supervising students.
• Knowledge of TRiO legislation, regulation, and history, or the immediate capacity to develop this expertise.
• Theoretical and practical knowledge of student development in academic mentoring and employment supervising roles.
• Skills in data management and social media marketing.
• Ability to facilitate multi-modality workshops and services for on-campus or online participants.

Preferred Qualifications

• Master’s degree in Education or a related field.
• Experience working with underrepresented populations.
• Knowledge of mixed-methods research or participatory action research, or the immediate capacity to develop this expertise.