Program Manager, Technical Training

In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs > Program Manager, Technical Training Advanced Entertainment Technologies Inc Apply Program Manager, Technical Training Curtis Bay, MD Apply Description Image Engineering is seeking a passionate and experienced Technical Training Program Manager to lead the development of our field technicians, project teams, and emerging technical leaders. This role is responsible for creating and delivering training programs that improve technical proficiency, operational consistency, safety, professionalism, and client service excellence across the organization. The Program Manager serves as a strategic partner to the Director of Technical Strategy, ensuring that Image Engineering team members have the knowledge, skills, and resources needed to deliver exceptional experiences for our clients. Through hands-on instruction, coaching, curriculum development, and career development initiatives, this individual will help build the next generation of technical talent while raising the overall standard of execution across the company. This position blends technical education, field experience, leadership development, and organizational effectiveness. The ideal candidate is an experienced technical educator, trainer, or production professional who is passionate about developing people and advancing a culture of continuous improvement. Responsibilities Training & Development Design, implement, and maintain comprehensive technical training programs for technicians and production personnel. Deliver instructor-led, hands-on, virtual, and field-based training sessions. Create structured onboarding programs for new technical team members. Develop learning pathways and competency matrices for various technical disciplines. Design and maintain training materials, videos, guides, presentations, assessments, and certification programs. Train existing team members/ subject matter experts to teach training curriculum courses Evaluate training effectiveness and continuously improve curriculum based on operational needs and participant feedback. Facilitate recurring training events, workshops, and technical development sessions. Team Member Success Serve as a champion for team member growth, engagement, and professional development. Partner with managers to identify skill gaps and create individualized development plans. Coach technicians and emerging leaders to improve technical, operational, and customer-facing skills. Support career progression initiatives and internal promotion programs. Foster a culture of continuous learning, accountability, and technical excellence. Operational Excellence Assist the Director of Technical Strategy in standardization of best practices across departments and technical disciplines. Support implementation of operating procedures, quality standards, and technical documentation. Collaborate with operations, production, and technical leadership teams to identify opportunities for performance improvement. Assist in developing training content related to safety, quality assurance, troubleshooting, and operational efficiency. Client Delivery & Industry Leadership Help ensure technicians consistently deliver exceptional client experiences. Translate lessons learned from projects into training opportunities and organizational knowledge. Promote professional standards that strengthen Image Engineering's reputation for excellence. Maintain relationships with manufacturers and industry partners to leverage training and certification resources. Field Performance Auditing & Quality Assurance Conduct regular field observations and project-site audits to evaluate adherence to Image Engineering's technical, operational, safety, and client-service standards. Assess individual technician performance and provide real-time coaching, feedback, and development recommendations. Evaluate project execution against established best practices, standard operating procedures, and training objectives. Identify gaps between documented standards and field implementation, partnering with operational leaders to develop corrective action plans. Document audit findings, trends, and opportunities for improvement, providing actionable reporting to the Director of Technical Strategy and department leadership. Measure the effectiveness of training programs by validating skill application and behavioral change in live project environments. Recognize and promote examples of excellence, sharing best practices across teams and departments. Collaborate with managers and team leads to ensure coaching, development plans, and performance expectations are consistently reinforced. Support continuous improvement initiatives by incorporating field observations into future training curriculum, onboarding programs, and technical standards. Serve as an ambassador of Image Engineering's culture of excellence, helping ensure every project reflects the organization's commitment to quality, professionalism, and exceptional client experiences. Requirements 5+ years of experience in live events, entertainment technology, audiovisual systems, production services, staging, lighting, video, rigging, or related technical disciplines. 3+ years of experience delivering technical training, workforce development, education, coaching, or instructional programs. Demonstrated ability to effectively teach both technical concepts and practical hands-on skills. Strong presentation, facilitation, and communication skills. Experience creating training materials, curriculum, or learning programs. Strong organizational and project management capabilities. Ability to build credibility with technicians, project managers, and operational leaders. Willingness to travel as needed to support field operations and training initiatives. Preferred Experience in corporate AV, live events, broadcast, touring, production services, entertainment technology, or systems integration. Experience with learning management systems (LMS). Experience developing apprenticeship, internship, or technician development programs. Bachelor's degree in Education, Instructional Design, Technical Education, Production Technology, Engineering, or related field. Equivalent experience will be considered. Salary Description $95,000 - $110,000 Apply View All Jobs Powered by Privacy Policy | Payroll & HR Software By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Privacy Preference Center When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Manage Consent Preferences Targeting Cookies Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Strictly Necessary Cookies Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Performance Cookies Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Performance Cookies Search Icon checkbox label label Consent Leg.Interest Switch Label label Switch Label label Switch Label label