Program Manager, Technical Customer Management

About the role

This opportunity is focused on training and collateral alignment within the Cloud Memory Business Unit (CMBU).

Responsibilities

• Define, drive, and coordinate training and collateral needs through the Product Lifecycle Management (PLM) process and through other training forums.
• Support Cloud and Hyperscale data center training efforts across a comprehensive range of DRAM, LPDRAM, and HBM based memory products and solutions.
• Ensure all stakeholders are aligned on content needs, creation, and delivery timelines.
• Work across Sales, FAEs, Business Units, and Engineering teams to gather input and validate needs.
• Facilitate alignment meetings to confirm responsibilities and timelines.
• Assign content creation and presentation responsibilities to appropriate teams.
• Track progress and ensure readiness for scheduled delivery dates.
• Embed training and collateral planning into Product Lifecycle Management workflows for consistency.
• Identify opportunities for process improvement and efficiency.

Qualifications

• Strong project management and organizational skills.
• Excellent communication and presentation skills.
• Proven ability to lead and inspire a team.
• Ability to analyze data and make informed decisions.
• Experience in developing and implementing strategic plans.
• Ability to influence and collaborate across multiple teams.
• Familiarity with Product Lifecycle Management processes and enterprise training tools.
• Strong background in creating and delivering technical training programs.
• 5-10 years of work experience in instructional design, training, organizational development, Learning & Development or a related field with a focus on the semiconductor or related high-tech industry.
• Experience with server system architecture, data center design, Memory device design, applications engineering or technical sales is a plus.
• Undergraduate degree or higher.
• Travel up to 10%-20% may be required.

Pay

$40-48.44/hr.