Customer Technical Program Manager

About the role

NVIDIA is looking for a Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary programs for system-level integration and qualification of AI Enterprise Workstation Solutions, as well as sustaining activities. You will thrive in an agile and forward-thinking environment, balancing technical complexity, process, quality, and execution speed. The role involves supporting external OEM System Partners from early development phases through system integration, certification, and production readiness for mass production, while also supporting the product throughout its lifecycle.

You will collaborate with multi-functional teams across the company to plan and drive hardware/software initiatives, assemble requirements, prioritize tasks, and develop schedules. This role offers the opportunity to work with diverse technical groups and improve product development and software release processes.

Responsibilities

• Align customers with NVIDIA Enterprise Workstation Platform integration requirements, assigning tasks to relevant functional areas.
• Collect, prioritize, track, and drive customer-reported issues to resolution, communicating status to customers and internal executive teams.
• Work closely with engineering, operations, quality, product management, and sales teams to resolve planning, technical, and logistical issues while maintaining project scope.
• Coordinate and lead complex technical discussions between hardware and software engineering teams.
• Represent the urgency of issues and escalate them internally or externally as needed.
• Regularly communicate executive-level program status and key issues to management.
• Develop strong working relationships with customer development teams and creatively find optimal solutions.

Requirements

• BS/MS in Engineering or Computer Science, or equivalent experience.
• 8+ years in the high-tech industry with a focus on Technical Program Management, supporting OEMs/ODMs and Enterprise Workstation System Partners.
• Proven customer savvy in managing complex programs, particularly with strategic customers and Tier-1 OEMs for Enterprise Workstation System Platforms.
• Technical expertise in workstation devices, software engineering, network topologies, interfaces, and qualification/deployment requirements.
• Strong leadership skills across diverse functional teams.
• Analytical and problem-solving skills to address complex technical challenges.

Skills

• Solid experience working with large OEMs/ODMs on workstation system integration, development, and deployment under tight timelines or constrained resources.
• Ability to define and drive complex programs with a deep understanding of dependencies, critical paths, and key milestones.
• Proven track record of managing multiple OEMs/ODMs and programs across worldwide geographies and time zones.
• System-building expertise, including assembling and connecting workstation components such as GPUs, CPUs, memory, networking, and storage systems.

Pay

Base salary range: $168,000 – $258,750 USD. You will also be eligible for equity and benefits.