Program Manager, Subject Matter Expert

Position Title

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD).

Essential Duties

• Program and Contract Management
• Provide end-to-end program management oversight for all BPIMSS task areas, ensuring alignment with USCIS mission objectives, priorities, schedules, and performance standards.
• Serve as the single point of accountability for contract performance, deliverable quality, risk management, and stakeholder coordination.
• Develop and maintain integrated master schedules, strategic roadmaps, and implementation plans reflecting people, process, and technology dependencies.
• Oversee development and submission of all required monthly status reports, quarterly updates, performance metrics, and final assessments in accordance with the SOW.
• Executive Consulting and Stakeholder Engagement
• Advise USCIS executive leadership on strategic planning, operational efficiency, policy alignment, and organizational transformation initiatives.
• Facilitate cross-functional collaboration among VER, FOD, USCIS headquarters, DHS components, and external federal partners (e.g., SSA, DOL, DOS).
• Lead and participate in executive-level briefings, governance boards, and decision forums, providing data-driven recommendations and actionable insights.
• Agile Adoption and Governance
• Lead the implementation and scaling of Agile, Lean, and SAFe methodologies across programs and projects.
• Establish and maintain governance artifacts including project charters, RACI matrices, gate reviews, sprint planning artifacts, risk and issue logs, and performance dashboards.
• Ensure Agile practices are effectively applied across product owners, project managers, and technical teams while remaining aligned with USCIS governance requirements.
• Business Process Improvement and Technical Oversight
• Provide subject matter expertise in immigration policy, USCIS operational processes, and DHS identity and verification systems, including SAVE and E‑Verify.
• Oversee development of business requirements, process models, functional specifications, and operational readiness documentation supporting IT modernization and process optimization initiatives.
• Guide alternative analyses and process reengineering efforts to identify efficiency gains, cost savings, and improved service outcomes.
• Data‑Driven Decision Support
• Oversee development and use of KPIs, ROI metrics, predictive models, and performance analytics to support USCIS leadership decision-making.
• Ensure data analytics products, dashboards, and reports align with mission priorities and are delivered using approved tools and methodologies.
• Operational Readiness and Change Management
• Direct the development and execution of change management, communications, training, and operational readiness strategies supporting phased technology and process deployments.
• Ensure effective coordination of alpha/beta testing, user acceptance testing (UAT), and post-deployment evaluations, incorporating feedback for continuous improvement.
• Promote knowledge management and lessons-learned capture across all task areas.
• Compliance and Security
• Ensure all contractor personnel and activities comply with DHS and USCIS security requirements, including SBU handling, background investigations, and access controls.
• Enforce adherence to Section 508 accessibility requirements, Plain Language standards, and applicable federal policies.
• Maintain compliance with reporting, GFP accountability, and USCIS operational protocols.

Knowledge, Skill and Abilities

• Demonstrated ability to lead cross-functional teams and manage competing priorities. Experience with Agile methodologies, program planning, risk management, and performance reporting.
• Strong communication and stakeholder engagement skills at the executive level.
• Five years of experience with immigration policy, exposure to the agencies and offices operating in the immigration ecosystem, and the DHS systems used for identity management and immigration status.

Security Requirements

• Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.
• U.S. citizenship required.
• Must comply with all USCIS security policies regarding SBU information, IT systems access, and facility requirements.