Program Manager-Subject Matter Expert

Primary Responsibilities

• Direct and manage complex programs supporting federal clients, ensuring alignment with agency goals and federal requirements.
• Lead cross-functional teams, coordinating efforts across directorates, federal components, and external, state, and local partners.
• Oversee program lifecycle activities, including planning, execution, risk management, and performance reporting.
• Develop strategic roadmaps, implementation plans, and program governance structures.
• Maintain governance artifacts (e.g., project charters, RACIs, gate reviews) and support governance bodies through transparent reporting and performance reviews.
• Implement and mature Agile methodologies, ensuring integration of Agile practices across program teams.
• Drive policy and process alignment as well as facilitate process optimization and operational readiness activities.
• Develop data-driven strategies to enhance operational efficiency and deliver measurable improvements.
• Identify risks, issues, and improvement opportunities as well as recommend mitigation strategies and operational enhancements.
• Provide oversight across multiple concurrent projects, ensuring timely delivery of requirements, testing support, integration, deployment, and post-implementation evaluations.
• Support Agile ceremonies and maintain Agile artifacts such as sprint plans, retrospectives, and risk logs.
• Establish performance monitoring mechanisms, key performance indicators, and metrics as well as monthly program status assessments.
• Deliver comprehensive documentation including business requirements, process flows, and functional specifications.

Minimum Qualifications

• 10 years of experience.
• Master's degree in Business Administration, Public Administration, IT, or a related field.
• 5 years experience with immigration policy, exposure to the agencies and offices operating in the immigration ecosystem, and the DHS system used for identity management and immigration status.
• Project Management Professional certification required.
• SAFe certification preferred.
• Strong communication and stakeholder engagement skills at the executive level.
• Strategic thinker with a forward-looking approach to marketing trends and technologies.
• Strong problem-solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government with a focus on immigration.
• Comfortable with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance and DHS suitability.
• Legal authorization to work in the U.S.

Desired Qualifications

• Strong critical thinking, analytical and time management skills.
• Prowess in organizing, prioritizing and working well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast-paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast-paced, rapidly evolving environment.