Program Manager Specialist

About the role

This Program Manager Specialist role sits at the center of Business Operations, supporting a major federal contractor across multiple service lines. The role owns the account's core governance, reporting, and administrative operations, and serves as a day-to-day partner to the Senior Director of Business Operations on the account's leadership, process improvement, and client-facing initiatives. It's a strong fit for someone who wants ownership from day one and is looking for a role where scope expands with experience; exposure to account leadership, responsibility for cross-functional processes and technology improvement, and a working view of how a large, complex account is run.

Location: Based in Reston, VA or DVM area (hybrid).

Responsibilities

• Governance and Contract Administration
  • Run recurring meetings and contract mechanics that keep the account's leadership and client aligned on how the business is being managed.
  • Run QBR and town hall logistics: agenda, deck, scheduling, room booking, meeting invitations, distribution, and SharePoint archiving.
  • Coordinate the Quarterly Steering Committee cadence.
  • Coordinate annual leadership offsite planning: dates, agenda, and presentation materials.
  • Maintain MSA and change order tracking, including Commercial Team call administration and meeting minutes.
  • Maintain contract compliance documentation, including support for the annual SSAE 22 / SOC 1 Type II audit and FCPA and OFAC compliance records.
  • Administer the CaT Survey and the Vested training program, including online Vested portal administration.
• Reporting and Performance Management
  • Run the quarterly scorecard cycle end to end: gather data, secure approvals, upload to SharePoint, and schedule the variance meeting.
  • Own the savings tracker and its quarterly report into the QBR.
  • Prepare quarterly and annual metric reports and distribute them to leadership.
• Leadership Support and Process Improvement
  • Serve as a day-to-day partner to the Senior Director: prepare briefing materials, track leadership action items to closure, and keep work moving when the Senior Director is unavailable.
  • Maintain a forward-looking view of account milestones; upcoming needs are raised and planned for early.
  • Contribute to process improvement across service lines, recurring coordination issues, and places where a documented process is needed.
  • Support technology rollout and adoption on the account: training coordination, adoption tracking, and change communications.
  • Research and organize how other JLL accounts run business operations, to inform improvements on this account.
  • Own Project Management Office standards, templates, and playbooks, including onboarding materials and the transition meeting process.
• Communications and Recognition
  • Own account-wide communications: announcements, lunch and learns, and leadership messages, including Account Director holiday notes.
  • Monitor the account's shared inboxes, including recognition submissions, and maintain the compliments tracker.
  • Run the rewards and recognition program with the recognition committee: nominations, award ordering and delivery, certificates, and winner communications.
• General Administration
  • Maintain HR reports, the org chart, and distribution lists on a weekly cadence across all service lines.
  • Run new joiner onboarding and monthly training, keeping training materials current.
  • Own renewal documentation, attestation administration, and TAT approval.
  • Serve as Ethics Liaison, Well-Being Champion, and Safety Champion for the account.
  • Administer SharePoint site content, Smartsheet license and access management.

Requirements

• Bachelor's degree in business, operations management, or a related field, or equivalent experience.
• 3+ years of program management, project management, business operations, or consulting experience.
• Experience supporting leadership meeting and reporting cycles, such as QBRs, steering committees, scorecards, or contract administration.
• Experience coordinating work across multiple teams or stakeholders.
• Sound judgment about when to act independently and when to escalate.
• Comfortable owning defined responsibilities independently while contributing to broader, less defined work.
• Proficiency in Microsoft 365, SharePoint, and Smartsheet.

Qualifications

• PMP, CAPM, or Lean Six Sigma certification (preferred).
• Experience contributing to a process improvement, change management, or technology adoption effort (preferred).
• Experience in corporate real estate, facilities, or professional services accounts (preferred).
• Exposure to federal contracting or compliance environments (preferred