Program Manager - SMB SaaS

About MarketStar

We generate revenue for innovative tech companies globally through outsourced B2B demand, sales, customer success, and revenue operations solutions. We support career advancements through mentorship, leadership, and development programs. We contribute to our community through the MarketStar Foundation.

About The Program Manager - SMB SaaS

MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. This role involves managing client relationships, leading a sales team, and delivering strategic sales plans.

What Will You Do?

• Manage client relationships and day-to-day engagement as the main point of contact for client stakeholders
• Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders
• Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite
• Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis
• Develop and coach a team of employees and / or leaders through daily performance management, training, and development plans focused on obtaining program objectives
• Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size

What Will You Need to Succeed?

• 4+ years of experience in a B2B sales environment; experience in SaaS or tech sales highly preferred
• 1+ years of experience leadership experience leading frontline managers in a B2B sales environment; SaaS or tech sales highly preferred
• Experience managing client or stakeholder-based relationships
• Track record of goal attainment in a sales role or as a sales leader; experience with hybrid teams a plus
• Experience utilizing and interpreting data and reporting in a sales environment to drive performance
• Profound understanding of technology tools including CRM and sales acceleration platforms
• Proven success working with other departments or individuals to achieve business outcomes
• Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources
• History of developing and presenting business reviews in a live or virtual setting
• Demonstrated success in following, teaching, and coaching a sales process to improve the performance of others
• Profound understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones
• Aptitude for managing budgets associated with P&L and related business expenses
• Growth mindset for developing professional & personal aptitude and expertise

What We Offer

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Benefits

In our commitment to our “We Care” value, we provide employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Equal Employment Opportunity

We are committed to Equal Employment Opportunity (EEO) and comply with all federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.