Program Manager / Senior Program Manager with Security Clearance

Key Responsibilities

• Direct execution and governance across a multi-team portfolio spanning Business Analysis, QA, Development (Java/.NET), ServiceNow, Enterprise Architecture, O&M, and Database workstreams.
• Sustain delivery predictability through disciplined program controls: release planning, milestone tracking, dependency management, capacity planning, and throughput visibility.
• Drive clean handoffs from intake through development, release, and sustainment — minimizing scope ambiguity and delivery churn.
• Client Relationship Management & Stakeholder Engagement
• Serve as the senior client-facing leader, building trust and aligning expectations with federal stakeholders at all levels.
• Lead executive status briefings, roadmap planning sessions, release forums, and working groups with Product Owners and agency leadership.
• Communicate program health, emerging risks, delivery tradeoffs, and key decision points in a proactive, transparent manner that meets federal oversight expectations.
• Facilitate stakeholder decisions, approvals, and escalations needed to keep delivery commitments on track.
• Product Partnership & Demand Management
• Work with Product Owners and Business Analysts to shape demand into a governed, executable plan — including prioritized backlogs, quarterly roadmaps, milestones, and release schedules.
• Hold high standards for requirements quality, including acceptance criteria, definition of ready/done, traceability, and stakeholder validation.
• Balance competing business priorities, technical feasibility, risk, and capacity to optimize team throughput and reduce priority churn.
• Governance, Risk Management & Program Controls
• Own and maintain program-level RAID logs (Risks, Assumptions, Issues, Dependencies) with active mitigation planning and accountability follow-through.
• Proactively identify delivery risks across cross-team dependencies, technical constraints, environment stability, stakeholder availability, vendor timelines, and compliance obligations.
• Maintain consistent governance artifacts including status reports, action logs, decision records, release readiness reviews, and change coordination documentation.
• Lead structured escalation processes to resolve issues quickly and minimize delivery disruption.
• Operational Excellence, O&M & Reliability
• Oversee sustainment and operational performance across production and lower environments, prioritizing stability, responsiveness, and continuous improvement.
• Coordinate incident response, triage, and root cause analysis with engineering and operations teams, addressing recurring issues and deployment readiness.
• Ensure operational performance expectations — SLAs, backlog responsiveness, release windows, and after-hours coordination — are consistently upheld.
• Lead initiatives that improve operational maturity and strengthen program delivery resilience.
• Financial Management, Resource Planning & Team Development
• Develop and manage program staffing strategy, including workstream resourcing, capacity/utilization tracking, onboarding, skill alignment, and surge planning.
• Own financial management functions: budget planning, burn rate monitoring, labor forecasting, variance analysis, and resource-constrained tradeoff decisions.
• Build and lead a high-performing, multidisciplinary team grounded in accountability, delivery excellence, and a continuous improvement mindset.
• Partner with leadership to ensure program execution aligns with contract requirements and company-wide objectives.
• Process Improvement & Delivery Maturity
• Drive adoption of delivery best practices across the program — including Agile rigor, standardized reporting, structured intake/kickoff, and release governance.
• Establish scalable operating rhythms: integrated delivery planning, cross-team dependency reviews, and consistent executive reporting cadences.
• Identify recurring pain points and lead improvements that increase predictability, reduce rework, and strengthen client satisfaction.
• Business Development & Transition Support
• Contribute to RFI/RFP and proposal activities, including management approach narratives, staffing plans, governance models, Agile execution strategies, and transition frameworks.
• Represent program delivery expertise in client briefings, oral presentations, and capture efforts.
• Lead or support contract transitions — both incoming and outgoing — ensuring delivery continuity, documentation completeness, and effective knowledge transfer.

Qualifications

• 10+ years of experience leading technical delivery in structured environments, with at least 5 years managing multi-team programs or large-scale portfolios.
• PMP (Project Management Professional) certification required.
• Demonstrated experience managing multidisciplinary delivery teams including Business Analysts, QA, developers, platform teams, architects, operations, and database personnel.
• Significant experience managing federal clients and navigating stakeholder expectations within regulated program environments.
• Proven ability to build and sustain program governance frameworks, delivery controls, and reporting cadences that drive accountability.
• Strong understanding of the full software delivery lifecycle (SDLC), including requirements, development, testing, release planning, change coordination, and sustainment.
• Experienced with Agile delivery management across multiple teams, including sprint and release planning, backlog governance, and throughput and capacity management.
• Excellent written and verbal communication skills with the ability to engage federal stakeholders and executive audiences effectively.
• Ability to obtain Public Trust clearance.