Program Manager Senior

About the role

Join our Corporate Communications team as a Program Manager Senior. This role supports the Communications and Public Affairs office and focuses on managing, executing, and delivering large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or overseeing and governing programs to ensure alignment with business strategies and monitoring program health.

Responsibilities

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification, and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably, and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Safeguards risks associated with business activities by effectively identifying, measuring, monitoring, and controlling risks in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 4 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Demonstrated understanding and application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA's change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Qualifications

• Prior U.S. military service or being a military spouse/domestic partner is highly valued.
• Knowledge of marketing and/or communications platforms.
• Experience building and presenting programs and related results to senior leaders.

Skills

• Strong leadership and communication skills.
• Ability to manage complex projects and programs.
• Excellent problem-solving and analytical skills.
• Effective negotiation and conflict resolution abilities.
• Strong project management methodologies and tools proficiency.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan.
• Pension plan.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $103,450 - $197,730.

Schedule

This position will be based in San Antonio, TX. Relocation assistance is not available for this position.