Program Manager, Risk Ops Enablement

About the role

The Risk Operations Enablement team within the Risk Operations org is responsible for building and operating core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that often require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. Specifically, the team leads initiatives to improve the Risk User Experience and devises and executes strategies to ensure that a wide range of critical business processes are effective in preventing bad actors from exploiting systems and delivering an exceptional user experience for legitimate users.

Responsibilities

• Lead complex global programs, from initial scoping to design and execution, and work on high-impact strategic initiatives
• Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Engineering, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects
• Design and launch programs that lead to step-change improvements in operational processes and business outcomes
• Serve as the Risk Operations expert and partner closely with cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness
• Embody Stripe's Operating Principles and foster our values and culture

Requirements

• 6+ years of experience in risk program management, strategy, management consulting, business operations, or operations program management
• The ability to dig deep into data and think from first principles while delivering the best results
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions toward a shared goal
• Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed your company's operations
• Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact
• Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them
• 2+ years in consulting
• Experience with SQL or willingness to learn
• MBA or other graduate degree
• Prior experience partnering with Product, Engineering, and Operations teams preferred

Preferred Qualifications

• Experience working in an office environment
• Experience working remotely

Benefits

• Awarded annual US base salary range of $127,600 - $191,400
• Equity, company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Location

• Chicago, or Atlanta
• Remote in United States