Program Manager, Retail Construction

About the role

We are seeking a detail-oriented Program Manager with owner's representative experience to support oversight of a premium interior construction program for a leading financial institution. This role drives operating cadence, stakeholder coordination, and delivery discipline across a portfolio of interior fit-out and selective base building projects in complex, operationally sensitive environments.

Responsibilities

• Program Oversight & Reporting
  • Maintain portfolio workplans, milestones, risks, and interdependency tracking; drive PMs on lookahead/milestone compliance, flagging risks early
  • Run program cadence meetings, ensuring clear ownership and follow-through
  • Prepare executive-ready status updates, decision memos, and briefing materials; maintain dashboards and standardized templates
  • Contribute input on program-level process improvements and best practices based on cross-project trends
• Stakeholder, Vendor & Site Coordination
  • Coordinate across internal functions, vendors, architects, and consultants, serving as central point of contact between PMs, procurement, and Capital Planning
  • Coordinate with third-party PMs on fit-outs within active operational facilities (airports, occupied buildings, 24/7 spaces), including permitting, security, and building operations requirements
• Financial, Procurement & Quality Support
  • Request/track ROM’s from Capital Planning; coordinate RFQ/RFP processes with sourcing and procurement; vet proposals against program pricing guardrails
  • Support funding requests and monitor program-level budget/schedule performance
  • Support program-wide quality standards and consistency across projects by coordinating with PMs/consultants on finish specifications and installation standards

Requirements

• Bachelor's degree in Architecture, Construction Management, Engineering, Real Estate, or related field
• 5-7 years of experience in owner's representative, program/project management, or in-house corporate real estate roles, ideally supporting premium interior construction
• Working knowledge of interior construction scopes

Skills

• Technical Skills & Tools: Strong attention to detail; ability to interpret shop drawings, material submittals, and schedules to support PM oversight and compliance tracking. Working knowledge of architectural/interior/MEP drawings; understanding of PM methodologies, budgeting, forecasting, and scheduling.
• Communication & Organizational Skills: Clear written/verbal communication; able to produce concise, executive-ready materials. Strong organizational skills managing multiple workstreams in a dynamic environment. Collaborative style; comfortable driving PM accountability without direct management authority.

Preferred Qualifications

• Experience supporting RFQ/RFP and contract coordination
• Proficient in MS Excel, Word, PowerPoint, Outlook; Adobe/Photoshop and Smartsheet
• Experience aggregating data and implementing dashboards utilizing AI tools