Program Manager, ReSound Focus

About The Role

You will lead a strategically important role centered around the impactful marketing services offered to a main customer channel. You'll be responsible for enhancing and driving this marketing agency program and team which will require both vision and a pragmatic approach to delivering results through collaboration with the full commercial team, vendors and customers.

Serving as a bridge between key stakeholders including our local commercial organization (sales, marketing, customer care, etc.) and our various support partners located regionally and globally in Denmark, you’ll forge meaningful relationships that allow you to be successful in implementing and advancing a wide range of projects and initiatives.

• The projects and initiatives you’ll lead include the go-to-market plan for the program and services offered, integrations within GN tech stack, and business impact and continuous improvement projects.
• Further, the scope of your role encompasses representing the agency brand within the commercial channel across the US.

Core Competencies (Knowledge and Skills needed for this position.)

• Leadership: You’ll embody and champion our Leadership Commitments at GN which include: Being a Customer Geek – knowing the customer better than they know themselves, Making it Happen – taking ideas to action, and Embracing to Win – leveraging the diversity of our team to win together.
• Relationship & People Management: The marketing services program will impact each and every functional area of ReSound as well as a large number of external partners and vendors. Honing the ability to create and maintain a large number of genuine and trustful relationships is central to being successful.
• Intrapreneurship: The marketing services program is a complex and dynamic asset. Having the ability to think like an entrepreneur within the confines of the organization is crucial. Being personally invested in the success of the program and its customers by shepherding the resources of ReSound and its partners is paramount. The program is only successful if our customers are successful, this person takes this responsibility squarely on their shoulders.
• Problem Solving: In any endeavor as complex as this program, obstacles are a given. The ability to calmly and pragmatically work the problem and engineer short-term solutions while considering long-term solves, serves both the program and the program manager well.
• Program Management: The ability to understand business needs, develop solutions to address those needs within the company parameters, and be able to achieve a best-in-class program within the industry is necessary to be successful and continue the momentum the current state has established.
• Technology acumen: The program is intended to be built within a user-friendly web-based interface systems applying automation and integration as a core pillar. Knowledge around software systems and integrations of those systems along with effective collaboration of domestically and globally based technical support teams is necessary. Minimally the ability to demonstrate systems and process mastery will be critical for success in this role.

Qualifications

• Education: Bachelor's degree in marketing, business, communication or related fields. Graduate level degree is a bonus.
• Program and/or Project Management Professional Certificates: Also a bonus.
• Experience: 7+ years in agency management and/or program management experience. Proven ability to develop, build, and lead B2B, B2B2C programs. Experience in medical device, hearing or pharmaceutical industry is a plus. Experience with content development, possibly from advertising agency is a plus.

Skills/Abilities

• Ability to lead and motivate a team of individuals: Proven track record of managing multiple projects at once and driving results.
• Strong decision-making skills and a willingness to adapt with changing priorities:
• Strong flair for great design, messaging and supporting copy:
• Content creation experience, strong skills in creating original content that targets a specific audience and meets company objectives:
• Solid knowledge of the customer journey and the ability to develop solutions to ensure customers/prospects will have the information/experience they need to progress through the funnel:
• Experienced with digital marketing tools and best practices, key metrics in B2B and B2B2C marketing and lead generation:
• Experienced with Microsoft PowerPoint, Word, Excel and Adobe Acrobat:
• Knowledge of customer relationship management (CRM), E-Comm platforms, project management solutions and sales channels is preferred:

About Us

We bring people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

What We Offer

• Generous Benefits: PTO and Paid Holidays, 401k with Company match, Paid Parental Leave & Transition Back to Work Benefits, Company HSA Contributions, Discounted GN Group products.

About GN

GN is a global leader in communications and bringing people closer together. Founded in Denmark more than 150 years ago, the company currently operates 3 complementary divisions: Hearing, Enterprise, and Gaming. Leveraging combined R&D and operational scale, each of our divisions benefit from one another in ways our competitors can’t replicate. This role is anchored in our GN Hearing division, the world’s fastest-growing hearing aid manufacturer, and represents the majority of our wholesale brands in North America.

Pay Transparency Notice

Depending on your work location, the target annual salary for this position can range from $115,000 to $125,000 /yr. In addition, you may be eligible for a discretionary bonus.