Program Manager (Residential)

Office locations: 1207 W Leland Ave, Chicago, IL 60640; 7725 N Paulina St, Chicago, IL 60626; and 7720 N Ashland Ave, Chicago, IL 60626.

About the role

The Program Manager will oversee and serve as the senior clinician for the Northside Residential Programs at Trilogy. They will provide direct clinical supervision and coaching for team members, run effective team meetings, and oversee clinical services for the programs. The role involves developing and administering tracking systems for required documentation to ensure quality service delivery and effective interventions to clients. The Program Manager will ensure program capacity is filled and possess advanced knowledge of CES, HMIS, HUD, and homelessness systems navigation, as well as harm reduction philosophy.

The Program Manager will routinely interface with other managers, the Executive Team, and external partners to enhance communication, cooperation, and collaboration across programs, departments, and community partners. They will direct and create the program schedule, complete interviewing and training for new staff, and ensure the team provides strengths-based, client-centered, and trauma-informed services to clients with severe mental illness and co-occurring substance use utilizing a harm reduction approach.

Responsibilities

• Manage client moves into and out of the programs, including all required state reporting, funding requirements, and treatment planning for appropriate levels of care, ensuring compliance with CES, HMIS, HUD, and building regulations.
• Monitor and adjust employee schedules and allocate resources to ensure sufficient clinical time is scheduled to meet direct service requirements while maintaining the program budget.
• Review the program budget and program needs regularly, making adjustments as needed for staffing, supplies, client assistance, etc.
• Provide effective supervision and coaching to all assigned team members, train new employees, and ensure continued education and training to strengthen services provided.
• Evaluate the program’s effectiveness in meeting deliverables, recommend modifications in service structure or operations, and develop plans to improve program performance.
• Represent Trilogy and the program to external partners by participating in meetings, committees, and work groups as needed.
• Model a client-centered, recovery-oriented approach to services, incorporating evidence-based practices such as trauma-informed care, motivational interviewing, and harm reduction techniques.
• Assess team morale and work toward maintaining a positive employee and team culture.
• Support tracking program capacity to ensure beds are filled.
• Assist team members with crisis interventions, including petitioning and wellness checks.
• Support team members in building engagement skills and assessing substance use, identifying stages of change with clients.
• Model effective communication within the team for a multi-disciplinary approach to client care.
• Complete interviewing, onboarding, and ongoing training of staff to provide quality services to clients.
• Maintain documentation and ensure charts comply with Medicaid, Commission on Accreditation of Rehabilitation Services (CARF), HUD, and organizational standards.
• Perform other related duties and/or projects as assigned.

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling, or a closely related field, or otherwise meet QMHP requirements.
• Minimum two years of experience working with people with mental health and/or substance abuse diagnoses.
• Supervisory or leadership experience highly preferred.
• Valid Illinois Driver’s License with daily access to a vehicle; must have $100,000/$300,000 auto liability insurance.
• Experience working in a residential 24-hour program highly preferred.
• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) preferred.
• Excellent organizational and communication skills.
• Experience and expert knowledge related to harm reduction services.

Pay

Pay range: $75,555 – $86,888.25 per year. $3,000 sign-on bonus.

Schedule

Monday – Friday; 8:00 am – 4:30 pm.

Benefits

• Free virtual primary care, urgent care, and mental health counseling for all employees.
• Paid maternity/paternity leave.
• Medical insurance (BCBS of IL).
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term and short-term disability.
• Pet insurance.
• FSA (Health, Dependent Care, Transit).
• Telemedicine.
• EAP (Employee Assistance Program).
• 403(b) retirement plan with employer match.