Program Manager, Relay Operations Center, Tech and OI

About the role

As an Operations Manager, you will lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be.

Responsibilities

• Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
• Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles
• Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes
• Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates
• Proactively identifying and leading process improvement initiatives using Lean tools to delight customers
• Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
• Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
• Partnering with other managers to share best practices across shifts and the network

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

Not specified

Benefits

Not specified

Pay

$74,200.00 - $129,800.00 USD annually

Schedule

Not specified