Program Manager, Relay Product and Tech

About the role

Want to be at the center of how an organization delivers? Relay Product Excellence (RPE) protects Customers, Carriers, Drivers, and Amazon globally through fast-paced investigation and analytics — and we need a program manager to support and evolve the programmatic infrastructure that keeps it all running.

Responsibilities

• Own the Team Growth and Development pillar within SPOX — building and scaling programs that drive employee satisfaction, professional development, recognition, and team engagement across RPE
• Design and operate development programs — including skill-building initiatives, mentorship frameworks, career pathing resources, and learning opportunities that support individual and team growth
• Build and maintain recognition mechanisms — creating structured, consistent approaches to celebrating contributions that reinforce team values and drive motivation
• Own employee satisfaction measurement and action planning — designing survey mechanisms, analyzing results, identifying themes, and driving targeted interventions with measurable outcomes
• Lead team engagement and culture initiatives — including fun committee programming, team events, and connection-building activities — with the same rigor and accountability applied to any operational program
• Develop and maintain program documentation — including initiative playbooks, engagement calendars, measurement frameworks, and retrospective templates
• Measure and report on program impact — tracking participation rates, satisfaction scores, retention metrics, and development outcomes to demonstrate ROI for Director+ audiences
• Influence stakeholders through data-driven updates, written narratives, and clear recommendations on where investment in people programs will yield

Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams