Program Manager- Product & Transformation

About the role

Join our dynamic team as a Program Manager in the Product & Transformation team, where you will own the day-to-day activities related to project management, analysis, executive storytelling, and delivery of transformation initiatives for the Client Onboarding and Service (COS) organization. This highly visible role requires direct partnership with project stakeholders and senior leadership, including translating complex topics into clear narratives, operating effectively in ambiguous environments, and driving alignment across matrixed teams. You will be proactive, detail and results-oriented, and bring strong judgment, leadership presence, and communication skills to accelerate outcomes across the organization.

Responsibilities

• Own day-to-day analysis, project management, and delivery of COS strategic transformation initiatives across business, product, technology, and operations partners.
• Convert strategic priorities into high-impact programs, including problem scoping, opportunity identification, solution design, delivery planning, and measurable business outcomes.
• Develop executive-ready PowerPoint materials with clear storylines, meaningful content, and impactful visuals to communicate strategic vision, delivery milestones, risks, tradeoffs, and change management priorities.
• Lead strategic discussions, pressure-test ideas, and bring creativity in both thought and presentation; this is not an execution-only role.
• Engage product and technology development teams for all domains using agile methodology for client journeys and persona planning.
• Drive change, consensus, and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans, and communications.
• Operate effectively in evolving environments by bringing structure, sound judgment, and practical recommendations to issues without clear precedent.
• Apply understanding of innovation in financial services and emerging technologies (e.g., machine learning, blockchain, robotic process automation) to reimagine the future of the Commercial and Investment Bank.
• Develop strong trusted advisor relationships with key client stakeholders.

Requirements

• Bachelor of Science or Arts degree with 7+ years of relatable business experience in transformation, program management, strategy, consulting, or operations.
• Comfortable in a fast-paced, dynamic, matrixed environment, with the ability to operate “in the grey.”
• Able to clearly communicate and influence, leading leaders to a common goal.
• Outstanding relationship management, interpersonal skills, and communication, with the tenacity to resolve issues and conflicts.
• Advanced proficiency in PowerPoint, with demonstrated ability to create executive-ready materials, build compelling storylines, simplify complex topics, and translate analysis into persuasive narratives.
• Proficient in data analysis, including interpreting information, identifying insights, and using facts to support program execution and leadership decision-making.
• Track record of setting and achieving challenging goals, demonstrating entrepreneurial leadership.
• Proven experience leading and managing complex programs or projects, delivering results across multiple business units, functions, or stakeholder groups.
• Effective at interacting with colleagues at all levels and achieving goals without direct control over resources.

Preferred Qualifications

• MBA or relevant advanced degree.
• PMP certification or other project management certifications.
• Passion for learning new operating models, technologies, and industry trends.
• Experience integrating artificial intelligence or automation solutions to enhance project outcomes, improve decision-making, or streamline workflows.
• Previous client consulting experience.

Benefits

• Comprehensive health care coverage, including on-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.
• Opportunities to join Business Resource Groups focused on topics such as ethnicity, gender, age, accessibility, and special interests.
• Expansive volunteer opportunities.
• Innovation and Transformation focus groups aimed at creating the future experience for clients and employees.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

Schedule

Some travel required (20%) to visit clients and internal partners.

About the team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks, and investors. Global Investment Banking supports a broad range of corporations, institutions, and governments by providing strategic advice, capital raising, and risk management expertise.