Program Manager_POS

Project Manager Responsibilities

Lead end-to-end planning and delivery of complex technology programs
Create and manage program roadmaps, timelines, dependencies, governance, risks, and communication plans.
Cook up and manage program roadmaps, timelines, dependencies, governance, risks, and communication plans.
Cook up and manage program roadmaps, timelines, dependencies, governance, risks, and communication plans.
Coordinate multiple IT teams, business stakeholders, and third-party vendors to ensure successful delivery.
Drive program planning activities, including scope review, dependency identification, milestone planning, and resource coordination.
Establish program governance, reporting cadences, and executive-level status communications.
Hold vendors and stakeholders accountable for deliverables, timelines, and commitments.
Identify risks, gaps, and implementation challenges early and develop mitigation strategies.
Oversee execution across multiple workstreams while ensuring alignment with business objectives.

Required Skills

• 7+ years in technical project or program management as job title on resume
• Program Manager experience required
• Ability to own and plan complex, enterprise-level programs from initiation through delivery
• Experience creating program structures, governance, dependencies, timelines, and communication cadences
• Ability to influence stakeholders, hold vendors accountable, and drive decision-making
• Strong organizational skills and the ability to operate in ambiguous environments
• Experience identifying risks and "gotchas" early in the planning process
• Comfortable working across multiple teams, vendors, and workstreams
• Experience working with cross-functional teams (product, Dev, engineering, store operations, etc)
• Can drive technical discussions and align stakeholders across engineering teams
• Should hold vendors accountable and proactively track progress
• Understands multi-system environments and integrations
• Experience working on large-scale, complex programs
• Highly organized and detail-oriented – keeps plans, logs, and decision records current; follows through relentlessly

Key Responsibilities & Skills

• End-to-End Technology Program Planning
• Program Governance & Reporting
• Stakeholder Influence & Executive Communication
• Multi-Vendor Management & Accountability
• Dependency Management Across Technical Teams
• Risk Identification & Mitigation
• Cross-Functional Team Coordination
• Retail Industry Program Experience
• Integration Impact Analysis
• Ambiguity Navigation & Structure Creation
• Technical Skills
• Jira / Confluence
• Microsoft Project / Smartsheet
• Program Management Software

Education

• Bachelor's Degree in Business Administration, Project Management, Computer Science, Engineering, Information Systems
• Preferred: MBA, Master's in Project Management, Master's in Business Administration

Industry Experience

• Retail
• Technology & Enterprise IT
• Multi-System Integration
• Store Operations
• Retail Technology