Program Manager Operations

About the role

We are seeking an experienced and results-driven Program Manager - Operations (PMO) to oversee turn-key telecommunications construction programs in Washington. Reporting directly to the Senior Operations Leadership, you will lead cross-functional teams, manage high-level client relations, and drive operational performance from project initiation to final close-out.

Responsibilities

• Oversee the end-to-end execution of complex telecom construction programs (fiber deployment, network infrastructure, and utility builds).
• Serve as the primary point of contact for key customers, conducting status updates, managing scope expectations, and driving issue resolution.
• Track program budgets, forecasts, and margin goals. Ensure timely milestone billing, invoicing accuracy, and effective resource allocation.
• Partner closely with Project Managers, Area Superintendents, Field Supervisors, and subcontractors to streamline daily workflows and clear operational bottlenecks.
• Enforce strict adherence to OSHA safety guidelines, Dycom safety standards, and local/federal regulatory permitting requirements across all job sites.
• Drive continuous improvement across project tracking, risk mitigation, and close-out documentation to maintain seamless operational efficiency.

Requirements

• 5+ years of operational management or program management experience within telecommunications, utility infrastructure, or outside plant (OSP) construction.
• Proven ability to manage cross-functional field and office teams, negotiate deliverables, and resolve complex field challenges under tight deadlines.
• High proficiency with project tracking and scheduling tools (e.g., MS Project, Smartsheet) and standard business platforms (MS Excel, Google Workspace).
• In-depth understanding of construction plans, engineering prints, fiber/telecom deployment specifications, and municipal permitting processes.
• Bachelor’s degree in Construction Management, Business, or related field (or equivalent field/industry experience). PMP certification is a plus.
• Valid driver's license with a clean motor vehicle record; must pass pre-employment background check and drug screen.

Benefits

• Weekly paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) with company match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more