Program Manager Operations

About the role

Discover a more connected career At North Sky Communications, we build the infrastructure that keeps communities connected. We are looking for an ambitious, results-driven Program Manager - Operations (PMO) to lead turn-key telecommunications construction programs across Washington state. Reporting directly to Senior Operations Leadership, you won't just manage projects, you’ll drive strategic success, empower cross-functional teams, strengthen key client relationships, and lead major infrastructure initiatives from ground-breaking to close-out. If you bring a strong mix of field experience, operational leadership, and a commitment to safety and quality, we want you on our team. Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together.

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Responsibilities

• Drive Program Excellence: Direct the end-to-end execution of complex OSP telecom construction programs, including fiber deployments, network builds, and utility infrastructure projects.
• Lead Client & Stakeholder Relations: Act as the strategic liaison for key clients, delivering transparent status updates, managing scope, and resolving complex challenges with a solutions-oriented mindset.
• Deliver Customized Client Solutions: Take full ownership of finding tailored answers for our clients, recognizing that every project and program carries unique requirements, constraints, and goals.
• Master Financial Performance: Direct program budgets, forecasting, and profitability goals while ensuring timely milestone billing and efficient resource management.
• Empower Field & Office Teams: Partner closely with Project Managers, Field Supervisors, and subcontractors to streamline daily workflows and remove operational roadblocks.
• Champion Safety & Compliance: Maintain a safety-first culture by enforcing strict adherence to OSHA regulations, North Sky safety standards, and local/federal permitting requirements across all job sites.
• Optimize Operational Workflows: Continuous improvement is in our DNA, you will refine project tracking, risk management, and close-out processes to elevate operational efficiency.

Qualifications

• Proven Background: 5+ years of operational or program management experience in telecommunications, utility infrastructure, or outside plant (OSP) construction.
• Dynamic Leadership & Adaptability: Demonstrated capability to lead cross-functional field and management teams, adapt strategies to suit unique program needs, navigate tight deadlines, and resolve field operations challenges effectively.
• Technical & Industry Expertise: Strong understanding of construction prints, engineering schematics, fiber deployment specs, and municipal permitting processes.
• Tech Savvy: High proficiency with scheduling and tracking tools (e.g., MS Project, Smartsheet) and core productivity software (MS Excel, Google Workspace).
• Education & Credentials: Bachelor’s degree in related field (or equivalent hands-on industry experience). PMP certification is a plus.

Requirements

• Valid driver’s license with a clean motor vehicle record;
• Ability to pass pre-employment background screening and drug test.

Pay

The wage range for Program Manager Operations is $100