Program Manager (Office of Housing Stability)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Overview (which could be About the role). Responsibilities section present. Minimum Entrance Qualifications (Qualifications). There's also "Terms" with BOSTON RESIDENCY REQUIRED, Union/Salary Plan/Grade, Hours per week, and a note about policy. That could be considered Benefits? Not really. There's no explicit Benefits, Pay, Schedule sections. However we have Hours per week: 35 (schedule). Could treat as Schedule. There's no Pay info. There's Union/Salary Plan/Grade: SEIU/N-21 (maybe indicates pay grade but not explicit salary). According to rules: never create Pay/Schedule/Benefits sections unless posting actually states them. It does state Hours per week: 35, which is schedule info. So we can include a Schedule section with that. Benefits? Not stated. Pay? Not explicit salary. So omit Pay and Benefits. We need to not repeat job title as heading. No Job ID. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, remove boilerplate (EEO, etc). Also remove duplicated lines, cookie/navigation/legal etc. The posting includes EEO paragraph at end should be removed. Also the note about employee participation in MOH Administered Programs maybe considered boilerplate? It's a policy note; might be considered substantive? It's a specific restriction: "Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs." This is a specific condition; could be considered part of Requirements or maybe a note. It's not boilerplate EEO; it's a specific rule. Should we keep? It's substantive info about eligibility. Likely keep as part of Requirements or a separate section? Could be under Requirements as a note. But we have only sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The note about prohibition could be under Requirements (maybe as a requirement). However it's not a qualification but a condition of employment. Could be under Requirements. We'll include it as a

  under Requirements. Also the Union/Salary Plan/Grade: SEIU/N-21 and Hours per week: 35 are under Terms. Could be under Schedule (hours) and maybe Pay? But we don't have explicit salary. Union/Salary Plan/Grade could be considered Pay? It's a grade but not explicit salary. The rule says never create Pay section unless posting actually states them. It does state Union/Salary Plan/Grade, which is related to pay but not explicit salary. Might be considered Pay info? I'd argue it's still pay-related but not explicit salary. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states Hours per week (schedule) and Union/Salary Plan/Grade (pay grade). So we could include both Schedule and Pay sections. However the Pay section would contain just the union/grade info. That's specific content. So we can include Pay with that info. Benefits: none. Thus sections: About the role (from Overview), Responsibilities, Requirements (including Minimum Entrance Qualifications and the note about prohibition), Qualifications? Actually Minimum Entrance Qualifications is qualifications. Could treat as Qualifications. But we also have Requirements maybe separate? The posting has "Minimum Entrance Qualifications". That's qualifications. There's also a list of preferred skills etc. That could be Skills. So we can split: Qualifications (minimum entrance qualifications) and Skills (preferred skills). The posting includes: "Strong customer service and proven ability to work with the public.Strong organizational, communication, interpersonal, and counseling skills preferred.Demonstrated problem-solving and decision-making skills preferred.Ability to exercise good judgment and focus on detail as required by the position.Ability to speak and write in other languages is preferred.Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred.Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed." These are skills/preferred qualifications. So we can put them under Skills. Thus sections: About the role (Overview), Responsibilities, Qualifications (minimum entrance), Skills (preferred), Schedule (hours per week), Pay (Union/Salary Plan/Grade). Also maybe Requirements? The posting didn't have a separate "Responsibilities" heading but we have responsibilities list. We'll follow the instruction to use headings for sections if content exists. We have Responsibilities content, so include

  Responsibilities

  . We also have Overview content for About the role. We'll not include Requirements as separate if we already have Qualifications and Skills. But the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't require us to use all; only when posting has real specific content. We have content for About the role, Responsibilities, Qualifications, Skills, Pay, Schedule. We'll omit Requirements. Now we need to format lists. Responsibilities: a paragraph with many duties separated by semicolons. We should turn into
  • each duty. Let's extract duties: - Manage eviction prevention services, including going to court to meet with court representatives overseeing landlord and tenant evictions; - assist residents of Boston with identifying and accessing rental housing they can afford; - and, through workshops, clinics, walk-in appointments, direct phone calls, and referrals, assist tenants with stabilization services and financial assistance. - Provide referral services to City of Boston residents seeking rental and/or utility assistance. - Use web-based computer programs to process financial assistance applications and make the appropriate referrals to vendors who manage said funds. - Assess the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services. - Assist with cases and constituent inquiries concerning many aspects of landlord and tenant relations. - Designs housing workshops in partnership with the Senior Program Manager and Senior Development Officer. - Coordinate with other city agencies specializing in homelessness prevention and tenancy preservation. - Document constituent cases in OHS’ constituent relationship management system and update other program materials as required. - Attend occasional night and weekend community meetings and/or events as required. - Perform related work as required. We need to ensure each
  • is a complete sentence. Qualifications (minimum entrance): list: - At least two (2) years of full-time, or equivalent part-time, experience in program management, preferably in work that included tenancy preservation, rapid rehousing, and/or housing search and placement. - Appropriate educational substitutions may be made. - Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing searches. - Strong customer service and proven ability to work with the public. - Strong organizational, communication, interpersonal, and counseling skills preferred. - Demonstrated problem-solving and decision-making skills preferred. - Ability to exercise good judgment and focus on detail as required by the position. - Ability to speak and write in other languages is preferred. - Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred. - Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed. But note that some of these are actually skills/preferred; but we already separated skills. However the minimum entrance qualifications list includes many of those. To avoid duplication, we should follow the posting: Minimum Entrance Qualifications includes the first two bullets (experience, educational substitutions) and then "Demonstrated knowledge of resources..." etc. Actually the posting after that includes "Strong customer service..." etc as part of Minimum Entrance Qualifications? Let's re-read: The text: "Minimum Entrance Qualifications At least two (2) years of full-time, or equivalent part-time, experience in program management, preferably in work that included tenancy preservation, rapid rehousing, and/or housing search and placement. Appropriate educational substitutions may be made.Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing searches.Strong customer service and proven ability to work with the public.Strong organizational, communication, interpersonal, and counseling skills preferred.Demonstrated problem-solving and decision-making skills preferred.Ability to exercise good judgment and focus on detail as required by the position.Ability to speak and write in other languages is preferred.Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred.Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed." So all those are under Minimum Entrance Qualifications. Then there is no separate Skills section. However we can still split into Qualifications (the experience and knowledge) and Skills (the rest). But the instruction says to prefer a few substantive sections over many thin ones. We could keep just Qualifications section containing all those items. That would be fine. Then we wouldn't need Skills. But we also have Responsibilities, About the role, Pay, Schedule. That's 5 sections. That's okay. Thus we will have:

    About the role

    with paragraph(s) from Overview.

    Responsibilities

    with
    • list.

      Qualifications

      with
      • list (including all items from Minimum Entrance Qualifications).

        Pay

        with

        Union/Salary Plan/Grade: SEIU/N-21

        Schedule

        with

        Hours per week: 35

        We should also include the note about Boston residency requirement and the prohibition note. Where to place? Boston residency requirement is under Terms. Could be under Qualifications as a requirement? Or maybe under About the role? It's a condition of employment. Could be under Qualifications as a bullet: "Boston residency required." Similarly the prohibition note could be under Qualifications as a bullet. Let's include them in Qualifications list. Thus Qualifications bullets: - Boston residency required. - At least two (2) years of full-time, or equivalent part-time, experience in program management, preferably in work that included tenancy preservation, rapid rehousing, and/or housing search and placement. - Appropriate educational substitutions may be made. - Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing searches. - Strong customer service and proven ability to work with the public. - Strong organizational, communication, interpersonal, and counseling skills preferred. - Demonstrated problem-solving and decision-making skills preferred. - Ability to exercise good judgment and focus on detail as required by the position. - Ability to speak and write in other languages is preferred. - Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel, and Google Suite is highly preferred. - Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends in every neighborhood in Boston as needed. - Please note that the Mayor's Office of Housing (MOH) employees and their immediate family members are prohibited from buying or leasing City Involved Housing, with the exception of applicants living in City Involved Housing at the time of hire at MOH. Please refer to the Policy on Employee Participation in MOH Administered Programs. We should ensure we don't include boilerplate EEO. Remove that paragraph. Now About the role: The Overview paragraph(s). Let's extract: "Overview The Mayor’s Office of Housing (MOH) works to foster healthy, vibrant, and welcoming communities for all