Program Manager - Housing

About the role

The Program Manager coordinates and provides direct supervision of a team of employees in a housing program serving youth and young adults (and their self‑defined households) experiencing homelessness. The role ensures good program outcomes by providing training, supervision, and data oversight; implementing quality‑improvement plans; monitoring client outcomes; and working side‑by‑side with team members through field mentoring. The Program Manager also ensures the team is actively engaged in the community and equipped to support clients in navigating community resources and internal supportive service opportunities at LifeWorks.

Responsibilities

• Coordinates and assists in the development, delivery, and management of program services.
• Promotes a healing‑ and person‑centered culture that uplifts the dignity and strengths of clients at all times.
• Responsible for hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with agency policies and procedures.
• Reviews individual client outcomes with direct reports during supervision.
• Ensures direct reports provide appropriate support to clients and utilize program resources efficiently.
• Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results.
• Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency (data, paperwork, training, processes, procedures, etc.).
• Provides daily guidance and case consultation to staff and is readily available for support.
• Builds team strength in de‑escalation and mediation to manage highly complex crisis situations.
• Completes file reviews and ensures direct reports collect and enter required data in agency and funder databases timely, completely, and accurately.
• Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
• Maintains current knowledge of best practices such as housing‑first approaches, harm reduction, and positive youth development.
• Acts as a liaison to other internal programs and establishes/maintains relationships with partner organizations, service providers, referral sources, and other external stakeholders.
• Provides temporary coverage and direct client services during staffing transitions or outages.
• Assists with compilation, analysis, and reporting of program outcomes as needed.
• Supports Program Director and/or Division Director with coordinating client files and materials for funders, monitoring visits, and audits.
• Represents the program at leadership meetings and communicates agency and leadership decisions to the team.
• Provides community training, presentations, and outreach activities as appropriate.
• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Social Work, Counseling, or related field with three (3) years of experience; or equivalent combination of education and experience.
• Preferred minimum of one (1) year of supervisory experience.
• Experience with databases; proficient with Microsoft Office (Word, Excel, Outlook).

Core Competencies and Skills

• Ensures Accountability and Results – holds self and others accountable, delivers timely and clear feedback.
• Amplifies Talent – engages and motivates staff, supports growth, promotes collective success.
• Integrates Diverse Perspectives – seeks, considers, and incorporates varied viewpoints.
• Demonstrates Self‑Awareness – uses feedback and reflection to improve leadership style.
• Client Focused – builds strong client relationships and delivers client‑centered solutions.
• Instills Trust – gains confidence through honesty, integrity, humility, and authenticity.
• Makes Quality and Sound Decisions – applies sound judgment, collaborates, and makes equitable, timely decisions.
• Drives Vision and Purpose – articulates a compelling vision that motivates and aligns others.

Certificates, Licenses, Registrations

• Valid driver’s license (or ability to obtain within 30 days).
• Standard First‑Aid and CPR certification as required by the program.
• Licensed in a mental health discipline for clinical & therapeutic programs (preferred).

Pay

Competitive annual salary ranging from $62,245 to $87,904, depending on experience.

Benefits

• 24 PTO days per year (accrued).
• 11 paid holidays per year.
• Premium‑free employee medical plan with $100 per month HSA contribution (plus additional affordable medical, dental, and vision options).
• Retirement savings plan with 50% match on the first 6% of contributions.
• Additional benefits and perks as offered by LifeWorks.

Schedule

Full‑time, exempt position.

About LifeWorks

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love. We provide a full range of support services for vulnerable youth, ensuring safe homes, healing opportunities, and pathways to learn and work. Through innovative problem‑solving, shared accountability, and evidence‑based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community.