Program Manager of Community Safety & Transit Operations - MPI

About the role

Metropolitan Family Services (MFS) is spearheading the Communities Partnering 4 Peace framework, a comprehensive, long-term approach to reduce violence and gang activity. This initiative brings together community-driven strategies to empower organizations to intervene with high-risk individuals while transforming community perceptions and realities. As the Program Manager of Community Safety & Transit Operations, you will join the Metropolitan Peace Initiatives Team to oversee field operations and enhance safety within transit environments.

Responsibilities

• Directly supervise Senior Field Managers, coordinating staffing, schedules, and deployment strategies.
• Foster open communication and collaboration to build a student-centered, community-focused team among field staff and partners.
• Ensure training and standards are operationalized with fidelity by Senior Field Managers and partner agency staff.
• Coordinate training programs for violence intervention, de-escalation, and situational awareness specific to navigating youth group behavior in transit environments.
• Provide technical support to the field in implementing new strategies that demonstrate program model fidelity, documentation, collaboration, and evaluation feedback.
• Actively participate in forums, meetings, and strategy sessions with community members, public officials, and law enforcement (e.g., CPD and OEMC).
• Authorize personnel actions in consultation with Human Resources; promote staff diversity; supervise, consult, and train staff; and evaluate performance with coaching and feedback.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in public policy, public health, criminology, sociology, or a related field.
• 4+ years of experience in training, street outreach, or equivalent.
• Experience supervising field managers, program supervisors, or operations leaders with increasing responsibility.
• Experience operating violence interruption, street outreach, or community safety programs in high-traffic, mobile public spaces or 24-hour operational environments.
• Ability to drive for work using a personally owned vehicle.

Preferred Qualifications

• Bilingual in Spanish.

Skills

• Ability to organize and cultivate leadership among diverse stakeholder groups and facilitate group meetings.
• Ability to develop curriculum, coordinate training, provide policy analysis, and deliver dynamic presentations.
• Deep knowledge and cultural understanding of community dynamics, youth travel patterns, and neighborhoods served by the CTA's Red, Orange, and Green Line corridors.
• Entrepreneurial, collaborative, and a continuous learner.
• Commitment to social justice.

Physical Requirements

• Ability to sit and stand for sustained periods, frequently talk, hear, and use hands to operate objects or controls.
• Occasional standing, bending, stretching, stooping, kneeling, and crouching.
• Close visual acuity for preparing and analyzing data, transcribing, and viewing a computer terminal.

Pay

Salary range: $84,500–$93,500 annually, depending on experience and qualifications.

Benefits

• Medical, dental, and vision coverage.
• Employer contributions of $2,000 to individual and $4,000 to family HSA accounts (prorated based on start date).
• Free General Medicine and Behavioral Health Teladoc services for all team members.
• 401K plan with a 4% employer match, vested at 100% on day one of eligibility.