Program Manager - New Gym Opening

Key Responsibilities

• Coaching Team Management
• Schedule, onboard, and develop staff and coaches.
• Provide training, mentoring, and performance evaluations.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Curriculum, Lesson Plans & Floor Scheduling
• Partner with leadership to update curriculum and roll out lesson plans.
• Coordinate program change-overs, floor scheduling, and class rotations.
• Ensure classes and programs run on time and align with established quality standards.
• Customer Experience
• Build and maintain a welcoming, safe, and engaging training environment.
• Serve as a point of contact for families, addressing inquiries and resolving concerns.
• Maintain open communication with parents regarding program updates and participant progress.
• Program & Event Coordination
• Support the General Manager, Special Events Coordinator, and staff with planning and managing seasonal camps, special events, open gyms, and birthday parties.
• Ensure events are properly staffed, safe, and executed to meet Dominique Dawes Academy’s standards of excellence.
• Facility & Safety Management
• Monitor cleanliness, safety, and readiness of the gym and equipment.
• Afford assistance with safety audits, enforce policies, and follow up on incident reports.
• Ensure the training floor is maintained as a safe environment for participants and staff.
• Operational & Administrative Support
• Support day-to-day operations in partnership with the General Manager.
• Afford assistance with managing enrollments, tracking participant data, and other administrative tasks.
• Contribute to business growth initiatives and retention strategies.
• Collaboration with Leadership
• Participate in leadership meetings to align goals and priorities.
• Provide insights and recommendations on program improvements and growth opportunities.
• Support strategic planning and contribute to the long-term success of Dominique Dawes Academy programs.

Core Competencies

• Leadership & Team Development
• Organization & Time Management
• Customer Service Orientation
• Problem-Solving & Decision-Making
• Communication & Collaboration
• Adaptability & Initiative

Requirements

• Strong gymnastics knowledge and experience, either as a participant, coach, or both (required)
• Previous experience in gymnastics, children’s enrichment, fitness, or youth development programs (required)
• Prior management or leadership experience preferred
• Excellent customer service, communication, and organizational skills
• Ability to maintain a clean, safe, and engaging environment
• Basic knowledge of sales, enrollment, or business development within a service-based environment is a plus
• CPR and First Aid certification required (or willingness to obtain within 30 days of hire)

Work Schedule & Environment

• Onsite presence required to support daily gym operations
• Availability to work evenings and weekends as needed for classes, camps, events, or peak programming times
• Active, energetic gym environment with frequent interaction with children, parents, and staff
• Fast-paced and dynamic setting, requiring adaptability to shifting program and operational needs
• Collaborative, team-focused culture committed to safety, excellence, and fun

Physical Requirements

• Regularly standing, walking, and moving throughout the gym and facility
• Frequent lifting, moving, and adjusting of gymnastics/ninja equipment (up to 50 lbs)
• Ability to assist with spotting and participate in floor activities when needed
• Comfortable working in a lively environment with children and families