Program Manager- MYDAY

Department: Day Program | Reports To: Director of Day Services | FLSA: Exempt

Summary

The Program Manager coordinates supports for people attending or transitioning to day services. They manage a caseload and monitor program quality, client and family satisfaction, fiscal responsibility, and compliance with funding source and accreditation standards.

Responsibilities

• Quality
  • Design, implement, coordinate, supervise, and evaluate programs for all assigned individuals supported by Life Unlimited My Day Program.
  • Ensure the quality of habilitative support services at the Day Program.
  • Develop ISP goals in a timely manner based on input from the person supported, My Day staff, family, other staff, and personal observations.
  • Facilitate the Individual Support Plan (ISP) meeting, with the Support Coordinator, according to the desires of the person supported and guardian, when applicable.
  • Submit required forms/summaries and monitor program entries in Therap to ensure they are correct and complete (e.g., event reports and monthly summaries to analyze ISP outcome data).
  • Safeguard confidentiality, privacy, dignity, safety, health, and civil rights of the people supported and co-workers through education, monitoring, and evaluation.
  • Maintain familiarity with and follow Life Unlimited policies and procedures.
  • Maintain program records and confidentiality regarding all personnel matters.
• Growth & Innovation
  • Show initiative and creativity in problem-solving.
  • Collaborate on innovative approaches to increase satisfaction with programming for individuals served and their guardians.
  • Identify opportunities for program growth based on data.
  • Participate in community activities to educate others on available services.
  • Serve as a community resource in the area of intellectual and developmental disabilities (IDD).
• Financial Success
  • Develop schedules for paid staff and volunteers to ensure appropriate coverage to meet financial goals and provide excellent service.
  • Participate in staffing morning support in collaboration with other departments.
  • Ensure billing is accurate, timely, and supported by appropriate documentation.
• Team Builder
  • Participate in workshops and training conferences to enhance personal growth and development.
  • Provide support staff with sufficient information, training, and resources for successful program implementation.
  • Participate in ongoing group and individualized support staff training, evaluation, and development.
  • Conduct regularly scheduled communication with staff/volunteers to provide direction, guidance, and oversight.
  • Host staff/volunteer meetings as needed to share information and engage in team building.
  • Provide inspirational leadership, set operational performance standards, and offer training.
  • Maintain current knowledge of agency policies and procedures related to personnel; monitor staff adherence.
  • Engage in progressive discipline procedures when needed, including writing performance improvement plans.
  • Conduct investigations into allegations of misconduct and provide timely direction and feedback to appropriate authorities.
• Communication
  • Enhance public relations for Life Unlimited by representing the agency at community meetings, conferences, and inter-agency collaborations.
  • Demonstrate ability to relate effectively with co-workers and guardians; give and receive feedback positively.
  • Communicate directly and clearly in verbal and written form.
  • Carry a phone to respond to program situations during regular work hours and after hours for emergencies.
  • Actively attend and participate in QA, Health Team, Administrative Team, and other required meetings.
  • Maintain the ability to effectively and efficiently use computers or mobile devices for data input, access, modification, or output.
• Perform other duties as assigned.

Working Conditions

• Office/home environment with noises from individuals supported, appliances, and telephones.
• May be exposed to bloodborne pathogens and/or infectious diseases.

Requirements

• Bachelor’s Degree in a related field or eight years of related experience.
• Must obtain and maintain training and certification in required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration, and Positive Behavior Supports.
• Minimum of one year of supervisory experience with individuals with developmental disabilities.
• Ability to develop, implement, and evaluate treatment plans.
• Must be at least 18 years of age.
• Must have a reliable personal vehicle for transporting clients.
• Must obtain a Class E driver’s license during new hire orientation and carry minimum auto insurance coverage as required by law.
• Must receive a seasonal flu vaccination.

Pay

Pay range starts at $50,000, dependent on experience.