Program Manager – Microsoft Dynamics 365

About the role

We are seeking an experienced Program Manager - Microsoft Dynamics 365 / Strategic Accounts to lead complex D365 programs, manage executive relationships, support account growth, and contribute to solution strategy. The ideal candidate will have strong program management experience, proven executive presence, C-level stakeholder experience, and the ability to help shape practical business and technology solutions.

Essential Functions

• Lead Microsoft Dynamics 365 programs and strategic client engagements.
• Engage directly with C-level executives, senior leaders, and client decision-makers.
• Help shape solution approaches by understanding business needs, operational challenges, and technology priorities.
• Partner with solution architects, functional teams, technical teams, sales, and account management to define practical D365 solutions.
• Manage program governance, timelines, risks, issues, budgets, dependencies, and stakeholder communication.
• Lead steering committees, executive reviews, discovery discussions, and program status meetings.
• Support pre-sales activities including proposal inputs, delivery approach, estimation support, and solution positioning.
• Drive alignment between client priorities, solution strategy, and delivery execution.
• Identify opportunities for account growth, process improvement, and technology adoption.
• Manage escalations, client expectations, and cross-functional delivery priorities.
• Support programs in retail, supply chain, commerce, order management, inventory, or related industries.
• Ensure delivery quality, business value, and strong stakeholder engagement.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 10+ years of experience in program management, delivery leadership, consulting, or enterprise technology programs.
• Experience managing Microsoft Dynamics 365 programs or large enterprise business application programs.
• Proven experience working directly with C-level executives and senior leadership stakeholders.
• Strong executive presence with the ability to manage senior client relationships, lead executive governance meetings, and influence decision-makers.
• Ability to contribute to solution strategy, business process discussions, and technology recommendations.
• Strong understanding of implementation lifecycle, managed services, risks, scope, and delivery governance.
• Experience supporting strategic accounts, account growth, pre-sales discussions, or deal strategy.
• Experience leading governance meetings, steering committees, and executive reporting.
• Experience with retail, supply chain, commerce, order management, inventory, or related business processes.
• Strong leadership, communication, presentation, problem-solving, and stakeholder management skills.
• Ability to work onsite in New Hampshire or travel 50–75% as needed.

Delivery

New Hampshire, NH