Program Manager - Lumina / Woodlake
About the role
The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.
Essential Duties and Responsibilities
- Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
- Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
- Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
- Aid in client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
- Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
- Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.
- Coordinate or provide debriefing when appropriate.
- Ensure that all Annual Reviews are completed in a timely manner.
- Provide oversite regarding hiring and ensure Diverse and Equitable hiring practices to appropriately reflect the diversity of the population served.
- Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
Qualifications
- MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
- Minimum of two (2) years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
- Two (2) years’ supervisory experience managing staff.
- Current, valid CA Driver’s license with an acceptable driving record.
Preferred Qualifications
- Supervisory experience.
- Clinical experience.
About The People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.