Program Manager, IT Product Construction

About the role

The Royal Caribbean Group’s Information Technology Team is seeking a full-time Program Manager, IT Product Construction. This position works on-site in Miramar, Florida.

Responsibilities

• Oversee all projects under their delivery program ensuring they are accomplished within the prescribed time frame and budget while meeting all brand guidelines and KPIs.
• Liaise with IT Product Teams, IT Design Teams, Construction Design Teams and Destination Product Development Brand representatives involved in the execution of Destination Development scope including but not limited to: Operations, Design, Procurement, Brand Product Development, and external vendors and partners.
• Partner with key stakeholders to manage scope expectations, champion the IT product capability/scope for Destination projects and work diligently with other execution and product development partners to deliver world class products.
• Communicate with executive stakeholders and partners of various levels across the broader organization through various mediums (i.e., presentations, email, formal/informal meetings).

Requirements

• Responsible for the successful delivery of all scope within their program.
• Collaborates with matrixed constituent department representatives and vendors to outline milestones, establish work plans, responsibilities, scope, and tracking routines.
• Follow up on team members to meet project/program deadlines and provide input on team member activities for schedule review process.
• Manage vendors, ensuring they meet our time, budget, safety, and brand guidelines.
• Review overall requirements and align with teams on execution priorities and planning.
• Participate in weekly meetings to give updates and status on assigned applications and highlight risks that may arise and determine mitigation actions.
• Coordinates activities to ensure projects progress on schedule; accurately reflects current program health and status through regular updates of tasks and statuses.
• Communicate program status on a regular basis to team and stakeholders.
• Establishing goals and analyses program work processes.
• Tracks timing, budget, cost control, and reporting.
• Proactively and accurately manage projects/program financials to meet department planning, forecasting, and reporting deadlines.
• Utilize program management tools and techniques to develop and maintain project scope; manage customer expectations and maintain focus.
• Performs other duties as required.

Qualifications and Education

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions that ensure projects/programs are delivered on schedule and within budget.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities

• 3+ years of Program Management preferred.
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative.
• Experience with technical, user, and business issues in a fast-paced online organization.
• Experience working with project execution teams creating key requirement documentations and project artifacts.
• Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level.
• Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Proven ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization.
• Comfortable working with international teams and in construction sites.
• Effectively provides overall leadership across multiple teams, while working collaboratively to deliver with quality on time.
• Knowledge of industry trends and best practices in IT project management.
• Experience in executing heavy IT infrastructure projects in a construction environment.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.

Qualifications and Education (continued)

• Experience: 5+ years of professional experience working in IT Program Management.
• Experience with technical, user, and business issues in a fast-paced hospitality organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project deliverables.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master’s Degree preferred.

Skills and Abilities (continued)

• Experience with project management tools and techniques.
• Ability to lead, mentor, and support Project Managers on complexity of projects and assignments.
• Enforce project management policies, guidelines, metrics, and templates.
• Looks for ways to streamline project management processes and tools and increase efficiency and success rate of project management team.
• Tracks and reports on project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved, and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and