Program Manager - IT Business Integration

Key Responsibilities

• Build strong relationships with business stakeholders and IT counterparts to collaboratively shape end-to-end business process strategy in one or more process lanes (i.e. Product Concept to Launch, Lead to Customer, Order to Cash, Procure to Pay, Record to Report, Manufacture to Deliver).
• Act as a technical visionary and strategist for Pella’s ERP platform and related applications, including PLM, CPQ, and QMS.
• Map current processes and architect future-state workflows focused on efficiency, compliance, and data quality.
• Conduct detailed gap analyses between current R2R processes and Infor LN capabilities; document business requirements and recommend optimal configurations or enhancements.
• Distill large initiatives into executable roadmaps that balance new technology adoption with responsible deprecation of legacy applications such as Oracle EBS.
• Lead the full lifecycle of implementation within Infor LN—including discovery, design, build, testing, training, deployment, and hypercare for one or more process lanes.
• Interface with Subject Matter Experts (SMEs) to translate requirements into functional solutions and demonstrate business value.
• Partner with enterprise architects and technical teams to ensure alignment between business vision, system design, and technical execution.
• Identify risks, issues, and dependencies across projects and drive mitigation strategies.
• Serve as the primary SME for R2R processes: general ledger, financial close, account reconciliations, fixed assets, intercompany accounting, and financial reporting.
• Identify and prioritize continuous improvement opportunities—leveraging automation, predictive analytics, and RPA tools to improve accuracy and reduce cycle times.
• Use data analytics and KPIs to measure and evaluate the success of process changes and technology enablement pre-and post-launch.
• Troubleshoot post-implementation issues and recommend long-term enhancements to sustain optimal performance in the Infor LN environment.
• Create and deliver test plans including leading cycle testing at implementation sites.
• Create and deliver training materials that support end-user adoption and minimize transition impacts.
• Develop and execute communication materials and execute plans that align stakeholders with transformation objectives.
• Support organizational change management by communicating updates, benefits, and impacts of new processes and technology.
• Work cross-functionally with Finance, IT, Procurement, Operations, and external implementation partners to ensure readiness for deployment.
• Lead/facilitate small to medium-sized cross-functional teams, providing direction to internal contributors and external consultants.
• Guide team members toward better outcomes, resolve conflicts quickly, and provide constructive feedback.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or related field.
• 5+ years of experience as a Business Analyst, Process Integrator, or similar role supporting finance and ERP initiatives.
• Strong expertise in R2R processes, including cost accounting and inventory valuation.
• Proven track record executing full ERP implementation lifecycles (discovery through hypercare).
• Experience managing software and process changes across all phases of an agile or iterative lifecycle.
• Proficiency with process mapping tools (Ex. Visio, Lucidchart) and familiarity with major ERP platforms (Ex. Infor LN, Microsoft D365)
• Highly organized, detail-oriented problem solver with strong analytical and communication skills.
• Ability to work in fast-paced environments, managing multiple priorities and stakeholders.
• Demonstrated ability to influence management on technical and business solutions.
• Commitment to Pella’s mission, values, and culture of caring deeply, learning continuously, and achieving results.