IT Program Manager

Job Description

This position is responsible for managing cross-functional and inter-departmental projects for Line of Business products, processes, and functions. This role involves developing and executing plans to sustain change, evaluating current methods, and implementing project improvements. The successful candidate will oversee projects using appropriate tools to ensure completion and serve as a key contact for critical change initiatives.

Responsibilities

• Manage multiple high-profile technical projects to meet deadlines for senior stakeholders.
• Create training presentations and materials for the implementation of Jira Align across several Lines of Business.
• Carry out large-scale training sessions.
• Develop, maintain, and report on an overall integrated delivery plan.
• Identify risks, develop mitigation plans, and escalate issues to the appropriate stakeholders.
• Use Excel for monitoring and reporting on program KPIs, quality metrics, and compliance status.
• Provide actionable insights to senior leadership based on data analysis.
• Support the Business Management function across various areas.

Technical Skills

• Jira Align
• Jira
• PowerPoint
• Excel Reporting (Pivot Tables, Filters, Vlookups, If Statements)

Professional Skills

• Strong verbal and written communication skills.
• Techical writing skills.
• Experience with cross-functional collaboration.
• Experience conducting large-scale training sessions.
• SPC, RTE, or Scrum Master certification.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.