Program Manager, Immigration

Qualifications

• Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required.
• Master’s Degree preferred.
• At least two (2) years of case management experience in an Alternatives to Detention immigration program is required.
• Two (2) years supervisory experience in a similar position is preferred.
• At least two (2) years of experience working with multi-cultural clients.
• Bi-lingual English/Spanish preferred.
• United States citizenship required.
• Lives in US for at least 3 of the last 5 years (military and study abroad included).
• Valid State Driver’s License and the ability to safely operate a motor vehicle.
• Effective verbal and written communication skills with employees, community contacts, government officials and clients.
• Ability to interpret and articulate rules, orders, instructions and materials.
• Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail.
• Problem solving ability.
• Ability to plan, organize and direct the work of others.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Manages and directs all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees.
• Manages all employees assigned to an ISAP office. Management responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures that programs function in a manner that satisfies contractual obligations.
• Develops timely and accurate reports on the status of program operations.
• Develops and implements strategies and action plans that will enable the office to achieve its operational and financial objectives.
• Serves as the local point of contact with the DHS/ICE. Maintains frequent and productive liaison with the DHS/ICE, including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences.
• Maintains and documents routine communications with staff, such as staff meetings, to address program participants’ service plans and progress, and case specialists’ daily schedules.
• Maintains and documents routine communications with staff, such as staff meetings, to address program participants’ service plans and progress, and case specialists’ daily schedules.
• Evaluates, identifies and describes contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP.
• Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS/ICE employees, Participants and the general public.
• Performs daily security check of the office area.
• Ensures that all participant records are kept in locked files to maintain confidentiality.
• Implements systems to physically track and supervise all program participants.
• Administers the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements.
• Ensures that corrective action plans are implemented in a timely manner when necessary.
• Manages program participant violations in conjunction with Intensive Supervision Case Specialist.
• Oversees preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary.
• Reviews and approves program participants’ service plans to ensure compliance with state requirements and contractual obligations.

Benefits Information

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account