Immigration Services Manager

About the role

The Immigration Services Manager leads the County’s efforts to support immigrant and refugee communities through strategic program development, policy guidance, and community engagement. This role oversees integration initiatives, builds partnerships with community organizations, and advises County leadership on policies and services that advance equity, access, and inclusion.

Responsibilities

• Manage and implement immigrant integration and multicultural programs, including citizenship initiatives, English language learning, job readiness services, and other efforts that expand economic, social, cultural, and civic opportunities for diverse communities.
• Assess community needs, maintain an up-to-date inventory of County and non-profit services, and update the immigrant and refugee resource guide to identify service gaps, reduce barriers, and ensure accurate, accessible information for immigrant, refugee, and multicultural communities.
• Serve as a policy advisor on immigrant, refugee, and multicultural affairs, providing guidance to County leadership and departments.
• Promote, educate, and advocate for the needs and priorities of immigrant and refugee communities to policymakers, County leadership, and community stakeholders.
• Partner with organizations that support immigrant, refugee, and multicultural communities, including nonprofits, businesses, faith-based groups, neighborhood associations, and advocacy organizations.
• Represent the County at events, forums, and intergovernmental meetings.
• Develop and maintain data sets, performance measures, and evaluation frameworks to assess community needs, monitor service accessibility, identify disparities, and inform policy and program improvements for immigrant and refugee residents.
• Analyze demographic, service utilization, and community outcome data; prepare reports and presentations to communicate findings, track progress, and inform county leadership, stakeholders, and the public.
• Perform other related duties as required.

Requirements

• Acessory Associate’s degree in human services, social work, public health, political science, communications or a related field
• 5 years of experience in human services work
• 2 years of working with immigrant or refugee organizations or in a community engagement, policy development, or program management role
• Possession of a valid driver’s license

Qualifications

• Knowledge of laws, regulations, and requirements regarding immigrant and refugee population
• Working knowledge of immigrant population and issues that affect them
• Considerable knowledge of immigration, human services and community resources available in Frederick County, along with Federal and State programs
• Knowledge of eligibility and application requirements for programs for immigrants
• Ability to work positively and effectively, with patience and empathy with co-workers and individuals
• Skills in program development with consideration for the needs and priorities of immigrants, while working within the constraints of a fixed annual budget
• Ability to lead collaborative efforts with community stakeholders to identify gaps and build service delivery mechanisms to address the needs of immigrants
• Ability to analyze community problems and develop sound and appropriate recommendations
• Ability to work independently and exercise tact and judgment in dealing with community groups
• Ability to effectively present information in one-on-one and community group settings
• Strong and effective spoken and written (English) communication skills including the ability to clearly explain policies and procedures
• Establish and maintain effective working relationships with co-workers, representatives of cooperating agencies and the general public
• Preference may be given for experience in human services program and policy development
• Budget or fiscal work experience
• Grants writing or grants administration work experience
• Experience managing or creating immigrant integration programs
• Secondary language skill with a preference for Spanish
• Experience working in a local government setting

Physical Requirements / Working Conditions

• While working in this position, the employee is required to consistently sit and perform repetitive motions; frequently walk; and occasionally drive.
• While working in this position, the employee is required to consistently work indoors and occasionally outdoors.

Benefits

• Total Compensation Package
• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).
• This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
• Vesting after 5 years of service
• Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan