Program Manager, III (Retail Energy Background Required)

About the role

VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago.

The Program Manager III is responsible for overseeing and coordinating multiple projects within a program to ensure they align with the organization's strategic goals. This role involves planning, executing, and finalizing projects according to strict deadlines and within budget. The Program Manager III will work closely with project managers, stakeholders, and senior leadership to deliver successful program outcomes.

Responsibilities

• Program Planning: Develop comprehensive program plans that outline scope, goals, deliverables, resources, and timelines. Ensure alignment with organizational objectives.
• Project Coordination: Oversee and coordinate multiple projects within the program. Ensure project managers have the support and resources needed to succeed.
• Stakeholder Management: Engage with stakeholders to understand their needs and expectations. Provide regular updates on program status and address any concerns.
• Risk Management: Identify and mitigate risks that could impact program success. Develop contingency plans and proactively address potential issues.
• Budget Management: Manage program budgets, ensuring projects are delivered within financial constraints. Monitor expenditures and optimize resource allocation.
• Performance Monitoring: Track and report on program performance using key performance indicators (KPIs). Ensure projects are on track to meet goals and deadlines.
• Process Improvement: Continuously evaluate and improve program management processes. Implement best practices and lessons learned from previous projects.
• Team Leadership: Lead and mentor project managers and other team members. Foster a collaborative and high-performance work environment.

Requirements

• Education: Bachelor's degree in Business Administration, Project Management, or a related field. A Master's degree or MBA is preferred.
• Experience: Minimum of 7 years of experience in project or program management, with a proven track record of managing complex programs in SaaS or tech environments. 5+ years of experience in Utilities industry and 3 full lifecycle CIS or Enterprise Resource Planning (ERP) required. Proven success managing complex projects or programs in SaaS or tech environments. Experience in a retail utility industry may be required.

Skills

• Strong leadership, organizational, and communication skills.
• Proficiency in project management software and tools (e.g., MS Project, Asana, Jira).
• Relevant certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional) are highly desirable.
• Strategic thinker with strong problem-solving abilities.
• Excellent interpersonal and negotiation skills.
• Ability to manage multiple priorities and work under pressure.
• Detail-oriented and results-driven.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program