Program Manager III - Quality Alliance

Job Summary

The Quality Alliance at Cleveland Clinic is seeking a Program Manager III to oversee technical projects and serve as a key relationship manager and technical resource. This role requires remote work from 8:00 a.m. – 5:00 p.m., with occasional evening shifts, and occasional travel to Independence West Creek, Ohio.

About the Role

As Program Manager III, you will manage technical projects, coordinate with external vendors, and serve as a liaison between CCF departments, practices, and external partners.

Responsibilities

• Oversee technical projects and coordinate with external vendors, particularly Arcadia, to ensure billing, EMR, and clinical data is accurately processed and displayed.
• Manage user access and data portals, monitor ambulatory and outpatient data, and review specialty-specific performance metrics.
• Review and troubleshoot technical and data issues, manage vendor support tickets, and serve as a liaison between CCF departments, practices, and external partners.
• Support Quality Alliance’s independent practice model within the Cleveland Clinic clinically integrated network (CCF CIN).
• Facilitate communication between CCF teams, participating practices, and external vendors to resolve access, technical, and data-related issues.

Requirements

• Bachelor's Degree in Business Administration, Healthcare Administration or related field and five years of related experience OR Master’s Degree and four years of experience.
• Knowledge of statistical and financial analysis, primary research and business plan development.
• Strong presentation, communication and training skills.

Preferred Qualifications

• Master’s degree.
• Healthcare experience with an understanding of healthcare operations and patient flow.
• Strong technical aptitude with the ability to learn and navigate complex systems and technology.
• Experience analyzing healthcare data and using technology to support data-driven processes.
• Proficiency with Microsoft Excel and data management tools.
• Experience with training, EMR systems, and/or system integrations.
• Clinical healthcare background, such as Medical Assistant, PCNA, RN, or similar experience.

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to move up to 25 lbs.

Pay and Benefits

Minimum Annual Salary: $69,600.00
Maximum Annual Salary: $106,132.50
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).