Program Manager (III)

About the role

As a Program Manager on this team, you will be an expert in understanding complex problems to shape strategies to solve them, navigating organizational dynamics to negotiate trade-offs and connect dependencies, using judgement to anticipate and address key risks to program delivery; and synthesizing large amounts of information into clear “so what” insights.

Responsibilities

• Strategic Planning: Independently define, lead, and own program charters that address scope, timeline, OKRs, resourcing and risks/dependencies of complex programs.
• Stakeholder Management: Effectively build trusted relationships with stakeholders across Trust & Safety; align stakeholders on decisions and changing circumstances.
• Execution: In collaboration with partners, identify and execute on program tasks to achieve milestones and outcomes on time; use judgement to proactively anticipate and overcome risks to program timelines and/or quality; as needed, develop change management roll-out plans.
• Communications: Design and enable predictable, effective, tailored information flow—including delivering regular program updates—across diverse stakeholders.
• Continuous Improvement: Determine program phasing and metrics that effectively drive continuous improvement; provide transparency into and rationale for program pivots.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience working with operations, engineering and product teams.
• Experience working on responsible AI.
• Experience working with or on Trust & Safety teams.
• Excellent problem-solving and critical-thinking skills with attention to detail in an ever-changing environment.

Skills

• Portfolio Management (PgM/TPM)
• Team Management
• Continuous Improvement (PgM/TPM)
• Managing Organizational Change (PgM/TPM)
• Communications Management (PgM/TPM)
• Planning (PgM/TPM)
• Stakeholder Management (PgM/TPM)
• Execution and Governance (PgM/TPM)
• Technical Judgment (TPM)
• User understanding and empathy

Benefits

• Competitive Package: Approximately a full package value of $271,000–$310,000 annually, based on a $116–$134 per hour rate.
• New Hire Referral Bonus and New Project Referral Bonus
• Health and Wellness Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.
• Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost.
• 401K Plan: Retirement savings plan.
• Health and Child Care Savings Accounts: Flexible spending accounts.
• ADP discount benefits
• Professional Training: Over 400 free courses available.
• Mentor/Mentee Program
• Female Leadership Program
• Carbon Program
• Charity Program
• SWAG & Equipment