program manager iii

About the role

The Senior Program Manager serves as the primary point of contact for customers, manages all contractual aspects, oversees program changes, and ensures customer satisfaction. This role leads integrated program teams, facilitating communication and collaboration between internal functions, customers, and suppliers.

Responsibilities

• Proactively seek and identify new business opportunities and revenue streams by leveraging existing customer relationships and business strategies.
• Lead the development of new proposals, initiate launch strategies, and oversee negotiations to secure new opportunities.
• Ensure precise alignment between customer contracts and proposals, establishing cohesion critical for successful project execution.
• Effectively communicate and translate customer requirements across the organization, fostering clarity and alignment among all stakeholders.
• Establish comprehensive project plans, assigning accountability for major milestones, action items, and customer deliverables.
• Manage project schedules, proactively mitigating schedule-related risks to ensure optimum customer satisfaction.
• Articulate project-level financial successes or deficiencies, initiate risk mitigation strategies, and implement lessons learned for long-term profitability.
• Lead and recommend improvements in existing business processes, driving continuous enhancement and efficiency.
• Perform additional duties as assigned to support the organization’s vision, mission, and values.

Skills & Abilities

• Proven track record in innovation through successful new product or process development projects.
• Demonstrated strong customer focus by integrating customer needs and feedback into project strategies.
• Applied knowledge of business contracts, laws, and ethics in professional contexts.
• Extensive experience in operational domains including scheduling, procurement, manufacturing, test engineering, and quality systems.
• Led and executed significant corporate process improvement initiatives.
• Proficient in financial analysis, including interpreting income statements, balance sheets, and conducting return on investment analysis.
• Actively engages in professional development through industry-relevant certifications and memberships.
• Demonstrates strong influence-management, negotiation, and assertiveness skills.
• Exceptional interpersonal, communication, and presentation skills.
• Superior ability to organize and manage multiple priorities.
• Commitment to company values and employee development.
• Willingness and ability to travel as required for business needs.
• Proficiency in Microsoft Office suite and expertise in database products or relevant software.

Qualifications

• Bachelor’s Degree or equivalent in a technical, business, or financial discipline; Master’s Degree preferred.
• Over 10 years of experience in program management, successfully bringing new products into production.
• Demonstrated understanding and application of earned value management (EVM) practices for programs exceeding $1M in value.
• Proven people management skills, leadership abilities, and conflict resolution expertise.
• Proficiency as a proposal writer and mentor, with success in leading captures exceeding $5M in value.
• Ability to obtain and maintain a US Government security clearance, as required.
• Project Management Professional (PMP) certification desired.

Schedule

• 1st Shift with additional hours as needed to meet demand; occasional off-shift hours may be required.
• 9/80 work schedule.
• Occasional travel may be required.

Work Environment

Office environment requiring the ability to work in an office setting, including sitting or standing for up to 9 hours a day and using basic office tools. Reasonable accommodations may be made for individuals with disabilities. Office located in Lititz, PA, with occasional visits to the Lancaster facility.